Product Field Action Coordinator

System One; Redmond; Hybrid; AUD 39,000 - 56,000; Full time

Job summary

System One seeks a Product Field Action Coordinator to oversee PFA executions, ensuring regulatory compliance and timely notifications to agencies. You will coordinate with management, field teams, and partners to keep actions on track and aligned with policies.

The role requires strong coordination, writing, and collaboration skills, with a hybrid work model and a 8-5 schedule for on-site and remote days.

Qualifications

• Minimum education: high school diploma with relevant experience.
• Associates or Bachelor's degree preferred for advanced roles.
• Experience coordinating field actions and regulatory tasks.
• Strong writing and communication with regulators and stakeholders.

Responsibilities

• Maintain standardized processes for field action execution.
• Track PFA executions and maintain documentation.
• Ensure compliance with regulatory requirements and company policies.
• Provide training on PFA execution processes.
• Support audits related to PFA executions.
• Communicate with regulatory agencies on notifications and status.
• Provide regular status updates to management.
• Collaborate with internal stakeholders to coordinate deliverables.
• Ensure field actions meet customer expectations and timelines.
• Perform related duties as assigned.

Skills

Time management

Regulatory writing

Interpersonal communication

Coordination

Attention to detail

Collaboration

Education

High school diploma + 2+ years experience

Associates or Bachelor's degree preferred

Tools

MS Office

TrackWise

SharePoint

Visio

Job description

Job Title: Product Field Action Coordinator

Location: Redmond, WA

Type: Contract

Compensation: $24/hr

Work Model: Hybrid

Hours: M-W onsite; Th-Fr remote. 8-5

Overview

Responsible for coordinating Product Field Action Executions according to defined strategies, procedures and regulations. As a QRA Coordinator, PFA, responsible to oversee and coordinate all field-related activities scoped within PFA Executions. Responsible for ensuring the PFA Executions are executed in compliance with regional regulations and guidance, primarily focusing on FDA requirements. Works directly with management to ensure timely notification to regulatory agencies. Reports on a regular basis to ensure management is informed of PFA Execution status.

Responsibilities

• Maintain standardized process and procedure for executing field actions, including but not limited to working with international partners to ensure effective field action completion.

• Maintain PFA Execution tracking and documentation.

• Ensure that all field activities adhere to relevant regulatory requirements, industry standards, and company policies.

• Provide advice on corporate PFA Execution policies, ensuring that the Company PFA Execution Procedures are current and are aligned with other Quality System Procedures.

• Develop and provide training for PFA Execution process.

• Support internal and external audit activities relating to PFA Executions.

• Communicate with regulatory agencies on the notifications and status of PFA Executions.

• Provide updates on a regular basis to management regarding status and completion of PFA Executions.

• Collaborate with internal stakeholders, such as PFA process leads, site execution owners, engineers, and technicians, to ensure seamless coordination and communication regarding field action deliverables.

• Maintain a customer-centric approach by ensuring that field actions are completed promptly and meet or exceed customer expectations.

• Perform other related duties as assigned.

Requirements

• High school diploma plus 2+ years of relevant experience

• Associates or Bachelor's Degree preferred

• Time management skills, writing, coordination, and execution of basic regulatory items.

• Coordinate and support technical and scientific field action activities.

• Under supervision, performs work that is varied and that may be somewhat difficult in character, but usually involves limited responsibility.

• Interpersonal communication, collaborative teamwork and negotiation skills. Composes routine communications with regulators and other key stakeholders

• Ability to build trusting relationships with all levels of management and clearly conveys information to peers, supervisors, and other stakeholders.

• Ability to generate and explain detailed assessments, execution plans, and any potential challenges accurately.

• Utilize proper software to maintain project records such as MS Office, TrackWise, SharePoint, or Visio.

• Subject matter expert for the RAQA and Company-business requirements of their area of ownership.

• Seeks out diverse ideas, opinions, and insights, and applies them in the workplace.

• Connects and relates well with people who think and act differently than oneself.

• Embraces scrutiny and accepts feedback as opportunity to learn and improve.

Preferred

• Prior PFA experience is preferred.

• Prior project management/ coordination experience is a plus.

System One, and its subsidiaries including Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.

#LI

Ref: #558-Scientific

System One, and its subsidiaries including Joulé, ALTA IT Services, CM Access, TPGS, and MOUNTAIN, LTD., are leaders in delivering workforce solutions and integrated services across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible full-time employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.