Product Enablement Manager

UpGuard; Remote; AUD 120,000 - 150,000; Full time

Job summary

A leading cybersecurity firm in Sydney is seeking a Product Enablement Manager to ensure technical teams are well-equipped for product launches. The role involves developing training curriculum, delivering technical enablement programs, and collaborating with product marketing and management. Applicants should have 5+ years of experience in technical customer-facing roles, particularly within technology or B2B SaaS environments, and possess strong project management skills. This opportunity offers a fully remote working environment, generous leave, and a focus on employee well-being.

Benefits

Monthly Lifestyle subsidy

WFH set-up allowance

$1500 USD annual Learning & Development allowance

Generous Annual Leave / PTO allowances

18 weeks paid Parental Leave

Personal Leave Allowance

Fully remote working environment

Top-spec hardware

Qualifications

• 5 years of experience in a technical customer-facing role, preferably in B2B SaaS or technology.
• Proven experience in a dedicated technical enablement or product marketing role.
• Strong project management skills and ability to deliver in a fast-paced environment.

Responsibilities

• Lead Technical Product Launch Enablement by developing comprehensive enablement plans.
• Translate GTM plans into technical training content.
• Deliver engaging technical training sessions tailored to customer-facing roles.

Skills

Time Management

Data Analytics

Analytical

Agile

Requirement Gathering

Strategic thinking

Communication

Problem Solving

Market Research

Cross Functional Teams

Job description

Who are we

UpGuards mission is to make life easier for security teams. We meticulously create robust solutions that enable our customers to identify assess and remediate cybersecurity risk across their attack surface vendor ecosystem workforce and trust relationships. Our integrated cyber risk posture management platform combines comprehensive security ratings instant risk assessments templated security questionnaires threat intelligence capabilities and agentic AI to give organizations a holistic view of their risk surface.

Why We Are Hiring For This Role

As our company continues its rapid growth and prepares for several large-scale product launches we are seeking a dedicated Product Enablement Manager to join our dynamic Revenue Enablement team. This role is pivotal in ensuring our technical customer-facing teams (such as Sales Engineers and Customer Success Managers) possess the deep product knowledge practical skills and compelling messaging required to successfully position demonstrate and support these solutions. This role will focus on the technical aspects of product and industry enablement complementing the broader programs managed by Revenue Enablement. You will be the go-to expert for translating complex product information into effective learning experiences and practical tools specifically for our technical field teams. Working in close collaboration with Product Marketing (PMM) Product Management Engineering and our existing enablement team you will ensure our field teams are exceptionally well-prepared for new product introductions and ongoing product proficiency.

What will you do

• Lead Technical Product Launch Enablement :
• Partner with PMM Product Management and Engineering to develop and execute comprehensive technical enablement plans for all major product launches and feature releases ensuring deep technical understanding and readiness across field teams.
• Translate GTM plans and product specifications into impactful technical training curriculum content and resources.
• Develop and Deliver Technical Enablement Programs & Content :
• Design build and maintain a rich library of technical enablement materials including : In-depth product training modules (e-learning instructor-led).
• Technical demonstration scripts best practices and advanced demo environments.
• Technical playbooks FAQs competitive differentiation guides and troubleshooting resources.
• Hands-on labs and technical workshops.
• Deliver engaging and effective technical training sessions both live and virtually tailored to the needs of Sales Engineers Customer Success Managers and over time other technical customer-facing roles.
• Collaborate with the existing enablement team to ensure integrated and complementary training for product launches with this role owning the deep technical components.
• Cross-Functional Collaboration & Alignment :
• Work closely with PMM to ensure technical enablement activities are tightly aligned with GTM strategies and messaging.
• Partner with Product Management and Engineering to stay ahead of the product roadmap gather insights and ensure accuracy of technical content.
• Collaborate with technical leadership within Sales Customer Success and Partner teams to understand ongoing enablement needs and gather feedback.
• Integrate with the broader Revenue Enablement team to ensure technical enablement complements existing programs like onboarding and kick-offs providing specialised technical tracks where needed.
• Collaborate with Competitive Intelligence and Product Marketing to deliver enablement focused on the technical differentiation of our products within the broader competitive landscape.
• Measure and Optimise Impact :
• Track key metrics to assess the effectiveness of technical enablement programs (e.g. technical proficiency assessments certification rates content utilisation field feedback on preparedness impact on product adoption).
• Continuously gather feedback from technical field teams and stakeholders to refine and improve enablement strategies and materials.
• Report on the business impact of technical enablement initiatives.

What will you bring

• 5 years of experience in a technical customer-facing role (e.g. Sales Engineering Solutions Architecture Technical Consulting Technical Account Management) within a B2B SaaS or technology company with a highly technical product with a strong preference for cybersecurity.
• Proven experience (2 years preferred) in a dedicated technical enablement technical training or product marketing role with a focus on technical audiences.
• Demonstrated ability to deeply understand complex technical products and translate that knowledge into clear engaging and effective training and enablement content.
• Strong experience in designing and delivering technical training programs including curriculum development content creation and facilitation (both live and virtual).
• Excellent presentation communication and interpersonal skills with the ability to build rapport and credibility with highly technical teams.
• Proven ability to work effectively with cross-functional teams particularly Product Management Engineering and Product Marketing.
• Strong project management skills with the ability to manage multiple priorities and deliver high-quality work in a fast-paced environment.
• Comfort using AI to accelerate the development of content delivery of projects and create efficiency in your work.
• A passion for technology and a desire to help others learn and succeed.

Whats in it for you

• Monthly Lifestyle subsidy : Our employees use this for financial physical and mental well-being
• WFH set-up allowance : To ensure you have the right environment to work in we will help you get set up within your first 3 months at UpGuard
• $1500 USD annual Learning & Development allowance : To support your career development all team members will be able to expense development opportunities against this allowance
• Generous Annual Leave / PTO allowances : Time to recharge your batteries
• 18 weeks paid Parental Leave : Irrespective of parenting role
• Personal Leave Allowance : This includes sick & carers leave
• Fully remote working environment : While we have physical offices in Sydney & Hobart we do not mandate compulsory attendance
• Top-spec hardware : All team members will be provided with top-spec laptops for their roles

#LI-BW1

UpGuard is a Certified Great Place to Work in the US Australia UK and India establishing its position as a leading global technology employer. 99% of team members agree that UpGuard is a great place to work apply now to find out why!

As an Equal Employment Opportunity and Affi­mative Action Employer qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender perception or identity national origin age marital status protected veteran status or disability status.

For applications to positions in the United States please note at this time we can only support hiring in the following US states : CA MD MA IL OR WA CO TX FL PA LA MO or DC .

Before starting work with us you will need to undertake a national police history check and reference checks. Also please note that at this time we cannot support candidates requiring visa sponsorship or relocation.

We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.

Required Experience :

Manager

Key Skills

• Time Management
• Data Analytics
• Analytical
• Agile
• Requirement Gathering
• Strategic thinking
• Visio
• Communication
• Problem Solving
• Market Research
• UML
• Cross Functional Teams

Employment Type: Full-Time

Experience: years

Vacancy: 1