Proactive Field Service Scheduler & Coordinator

dormakaba; Rockhampton Regional; On-site; AUD 60,000 - 80,000; Full time

Job summary

A leading service company in Queensland, Australia, is looking for a Service Coordinator / Scheduler to enhance efficiency by managing technician schedules for service calls, installations, and maintenance. The ideal candidate will have strong coordination skills and experience in customer service, aiming for long-term career growth. The role offers full-time employment in a dynamic team environment with opportunities for personal growth.

Benefits

Access to discounted Health Insurance

Peer to Peer Recognition via AAA Nominations

Wellbeing Committee programs

WhereFit membership for gym discounts

Qualifications

• Experience working with scheduling of a field-based workforce.
• Looking for job security and career longevity.

Responsibilities

• Coordinate Reactive service calls, Quoted Works, Planned Maintenance, and Installations.
• Maximise technician productivity through proactive planning and scheduling.
• Monitor technician progress and manage revisits and reduce backlog.
• Support customers with clear communication and timely updates.
• Connect Service Sales and Technical Support teams.

Skills

Experience in a customer service or dispatch / scheduling environment

Strong administrative and coordination skills

Advanced computer literacy ideally with service software (e.g. ServiceMax)

Excellent communication and customer etiquette

Ability to work under pressure and manage competing priorities

Strong attention to detail and time management skills

Comfortable working in a fast-paced high-interaction team environment

Tools

ServiceMax

Microsoft Outlook

Job description

A leading service company in Queensland, Australia, is looking for a Service Coordinator / Scheduler to enhance efficiency by managing technician schedules for service calls, installations, and maintenance. The ideal candidate will have strong coordination skills and experience in customer service, aiming for long-term career growth. The role offers full-time employment in a dynamic team environment with opportunities for personal growth.