Principal Technical Architect

Atlassian; Sydney; Remote; AUD 180,000 - 240,000; Full time

Job summary

At Atlassian, we offer flexible working arrangements and a global team of experts. This Principal Enterprise Architect role focuses on Enterprise Strategy and Planning with strong AI expertise, delivering guidance to drive value for enterprise clients who purchase Advisory Services.

You will be part of a globally distributed Advisory Services Delivery team, not a manager, and will influence solutions across Atlassian products and practices while traveling as needed to engage customers and events.

Qualifications

• 8–12 years of experience within SaaS companies.
• 8+ years of experience in customer-facing roles where you've engaged with and influenced customer stakeholders that range from technical administrators to executive leadership.
• Demonstrated expertise in Enterprise Agility, including direct experience contributing and developing enterprise-wide Agile adoption strategies, and hands-on rollout of large-scale planning tools like Jira, Azure DevOps, Rally.

Responsibilities

• Collaborate with peers in Advisory Services to align on strategic outcomes that deliver exceptional service to customers.
• Partner with customers to help solve business challenges through Atlassian products, practices, and solutions.
• Identify and promote opportunities for service and product expansion within a client's organization.
• Cultivate deep industry and solution expertise, staying up-to-date with evolving best practices.
• Lead complex customer engagements using a System of Work approach with Atlassian solution areas.
• Drive global internal initiatives that influence Advisory Services and partner organizations.
• Delegate effectively to the Solution Consultants while owning client outcomes.
• Develop comprehensive technical solution content and tailored enablement.
• Engage across Atlassian to broaden engagement and outcomes.
• Travel up to 30% domestically and internationally for events.

Skills

Enterprise Agility

Artificial Intelligence

System of Work

Client relationship

English fluency

Tools

Jira

Azure DevOps

Rally

Job description

Overview

Working at Atlassian

Atlassians can choose where they work - whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity.

Responsibilities

Your future team

The Atlassian Advisory Services team is a globally distributed team of Atlassian experts who are passionate about creating customer success. Advisory Services team members engage with our largest strategic and enterprise organisations with some of the most complex business challenges to help them deliver delightful solutions to their users. We provide customer teams with trusted advisors to help orchestrate successful outcomes, providing the highest benefits from their Atlassian investment. At Atlassian, you'll have an impact on millions of users, fast! We don't just want to know your opinions, we want to see your ideas in action. We hire great people and then trust them to be great.

We're hiring a Principal Enterprise Architect with an Enterprise Strategy and Planning focus, and strong AI expertise, to join our Advisory Services Delivery team as an individual contributor - this is not a managerial role. Atlassian Principal Enterprise Architectsare experts in Atlassian products, practices, and solutions, delivering guidance to drive value realisation for clients that have purchased Advisory Services from Atlassian. Each member of the team is accomplished at delivering performant strategic technical guidance at scale, aligning product capabilities with business needs and desired outcomes.

You will help our strongest promoters showcase successes to their peers, and serve as the tip of the spear in growing the reach of our technologies for new use cases and markets. Our aim is to help customers unleash the potential of their teams and get the most out of their Atlassian investment.

What You'll Do

• Collaborate with your peers in Advisory Services to align on strategic outcomes that deliver exceptional service to our customers
• Partner with customers to help solve their business challenges and achieve their internal goals through Atlassian products, practices, and solutions
• Identify and promote opportunities for service and product expansion within a client's organization
• Cultivate deep industry and solution expertise, staying up-to-date with evolving best practices that support different types of teams
• Lead complex customer engagements using a System of Work approach, drawing upon your expertise in two or more Atlassian solution areas
• Drive global internal initiatives that positively influence our Advisory Services business and partner organizations across Atlassian
• Delegate effectively to the Solution Consultants on your team, while maintaining ownership of client outcomes
• Develop comprehensive and innovative technical solution content, and provide tailored enablement that enhances our team's ability to drive customer success and meaningful outcomes
• Reach into all parts of Atlassian to influence and facilitate a deeper level of engagement, advocacy, and innovation for our largest enterprise customers
• Spend up to 30% of your time traveling domestically, and in some cases internationally, for both internal and customer-facing events

Qualifications

At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. We follow consistent hiring practices and account for each candidate's skills, knowledge, and experience when setting base pay within the range.

This role may also be eligible for benefits, bonuses, commissions, and equity.

Your Background

• 8-12 years of experience within SaaS companies
• 8+ years of experience in customer-facing roles where you've engaged with and influenced customer stakeholders that range from technical administrators to executive leadership
• Demonstrated expertise in Enterprise Agility, including
  • Direct experience contributing and developing enterprise-wide Agile adoption strategies, providing solutions to customer business challenges, while having in-depth knowledge of client organizational objectives
  • Hands-on experience planning and executing the rollout of large-scale enterprise planning tools (e.g., Jira, Azure DevOps, Rally), customizing solutions to integrate with client systems while ensuring alignment to client organizational objectives
  • Experience in developing tailored enablement programs, leveraging relevant certifications to empower client teams with Agile expertise, and fostering a culture of continuous improvement
  • Proven track record for building relationships and influence with senior management, both with clients as well as internally
• Demonstrated expertise in Artificial Intelligence, including
  • Familiarity with Atlassian's Rovo platform, and ways in which Agents are implemented and deployed
  • Background in large language models (LLMs) for generative content, prompt engineering, and chat-mediated interactions
  • Proven ability to design proof-of-concept solutions to address common business challenges for Enterprise customers, particularly in the Enterprise Strategy and Planning space
• Demonstrated expertise in Atlassian's System of Work, including
  • Mastery in identifying customer business challenges and uncovering key requirements
  • Extensive experience designing and advising customers at scale on comprehensive solutions that span products, services, practices, and platforms to support better teamwork and collaboration
• Experience with Rovo, Agentic AI, MCP, and/or other AI integrations
• You're fluent in English, and nice to have a second language relevant to the SEA market.

It's Nice If You Are

• Comfortable coaching best practices and tailoring curated guidance for stakeholders to facilitate those practices
• Experienced working on cross-team projects, engaging with Sales, Product, Support, and other teams
• Experienced working with large customers in a consulting or technical expert capacity

Benefits & Perks

Atlassian offers a wide range of perks and benefits designed to support you, your family and to help you engage with your local community. Our offerings include health and wellbeing resources, paid volunteer days, and so much more. To learn more, visit go.atlassian.com/perksandbenefits .

About Atlassian

At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together.

We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.

To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them.

To learn more about our culture and hiring process, visit go.atlassian.com/crh .

In line with local law, identity verification (which may include use of biometric data) is a condition of employment with Atlassian for employment fraud purposes.