Principal Technical Account Manager (Isv), Anz Enterprise Support

Amazon; Melbourne; On-site; AUD 150,000 - 210,000; Full time

Job summary

AWS Applied AI Solutions (AAIS) seeks a Principal Technical Account Manager to guide enterprise customers through transformative cloud solutions across AI, compute, storage, and analytics. You will be the voice of the customer, aligning cloud strategies with business goals and shaping the AWS services roadmap.

You will travel as needed and partner with executives, architects, and technical teams to deliver scalable, secure, and resilient architectures that unlock business value for Fortune 500

Qualifications

• 10+ years of technical engineering experience.
• 5+ years of customer-facing experience leading IT transformation.
• Experience architecting and operating solutions at scale.

Responsibilities

• Develop and execute an operational support strategy for AWS customers.
• Explain transformational concepts to executive decision makers and influence technology strategy.
• Mentor and role model for colleagues and drive knowledge sharing.

Skills

Customer-facing leadership

Executive storytelling

Architecting at scale

Cloud transformation

Mentorship

Education

Bachelor’s Degree in CS/Math or related

Tools

AWS services

Distributed systems

Job description

AWS Applied AI Solutions (AAIS) is building toward a future where every business innovates with Amazon AI teammates. To get there, we build AI solutions that improve human capabilities and transform entire business functions. We create end-to-end products that surprise and delight out-of-the-box, making complex things easy and hard things possible, with no cloud experience required. We start with customers who embrace the future and build bridges to meet the rest where they are. We pursue ambitious opportunities with conviction, and we are looking for builders who share that mindset.

Would you like to join one of the fastest-growing organizations within Amazon Web Services (AWS) and help customers of all industries and sizes gain the best value and service from AWS? At AWS Enterprise Support we're looking for a Principal Technical Account Manager to support our customers' creative and transformative spirit of innovation across all technologies including Artificial Intelligence, Compute, Storage, Database, Data Analytics, Application-level services, Networking, Serverless, and more. This is not a sales role but rather an opportunity to be the principal technical advisor and 'voice of the customer' to large Fortune 500 and multi-national organizations.

As a Principal Technical Account Manager you will directly influence how our largest and/or most strategic Enterprise customers use AWS. You will help executives embrace agility and deliver high impact transformation. You will interface with enterprise architects to understand business drivers and assess application portfolios ensuring that cloud solutions are highly scalable flexible and resilient. You will serve as an advocate for your customer and help shape the future roadmap of AWS services. This position will require the ability to travel 10% or more as needed.

Key job responsibilities

• Develop and execute on an operational support strategy that helps our customers continue to grow and be successful on the AWS platform
• Explain transformational concepts to executive decision makers and influence their technology strategy
• Mentor and role model for your colleagues
• Keep your technical skills honed and develop new ones to make strong contributions in the technology community
• Develop a passion for educating training and enabling cloud solutions experts for a challenging set of customers and circumstances
• Build an understanding of enterprise technology adoption
• Possess exceptional customer focus and a bias for action; you must work vigorously to earn and keep customer trust while communicating a bold direction that inspires results
• Exhibit a passion for operational excellence by solving customer issues while teaching customers to optimize business impact

A day in the life

Diverse Experiences

AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture

Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

About the team

Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.

Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.

Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity and AmazeCon conferences, inspire us to never stop embracing our uniqueness.

We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Basic Qualifications

• 10+ years of technical engineering experience
• Experience in operational parameters and troubleshooting for four (4) of the following: Artificial Intelligence/ Compute / Storage / Networking / CDN / Databases / DevOps / Big Data and Analytics / Security / Applications Development in a distributed systems environment
• Bachelor’s Degree in Computer Science, Math, or related discipline required, or 11 years of equivalent work experience
• 5+ years of customer-facing experience leading IT transformation
• Internal enterprise or external customer-facing experience as a technical lead
• Experience architecting and operating solutions at scale

Preferred Qualifications

• 1+ years of senior level leadership support, or 4+ years of Amazon experience
• 10+ years of technical specialist, design and architecture experience, or AWS Professional level certification
• 10+ years of technical engineering experience
• Experience in operational parameters and troubleshooting for five (5) or more of the following: Artificial Intelligence/ Compute / Storage / Networking / CDN / Databases / DevOps / Big Data and Analytics / Security / Applications Development in a distributed systems environment
• 3+ years leading large technology projects with multiple contributors over many months
• Experience presenting and influencing technology strategy with executives through developers
• Experience managing large scale environments including escalations, incident, problem, and service availability
• Experience working as a technical leader that has personally brought material change to an organization
• Professional oral and written communication skills, presenting to an audience containing one or more decision maker(s)
• Professional experience architecting and operating solutions built on AWS and/or other cloud offerings
• Experience in information security and risk management including compliance, authentication, federation, encryption, and network security
• Written communication skills including publicly available white papers or other documents
• AWS knowledge and experience managing support and operations for customers that have top line revenue impact on a business
• Advanced Degree (MS, PhD)

Acknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

IDE statement:
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.