Principal, Networks Change Management

at; Council of the City of Sydney; Hybrid; AUD 120,000 - 180,000; Full time

Job summary

A leading telecommunications provider in Australia seeks a Principal, Network Change Management to oversee the change management function. The ideal candidate will manage a team of Change Managers and ensure seamless implementations of network changes, focusing on governance and continuous improvement. Key qualifications include extensive experience in telecommunications, proven leadership, and strong technical knowledge of network technologies. The role offers competitive remuneration and flexible working arrangements.

Benefits

Employee discounts

Flexible working arrangements

Competitive leave policies

Paid Parental Leave

Wellbeing support services

Qualifications

• Extensive experience in telecommunications network operations with expertise in change management.
• Proven leadership managing large technical teams in complex environments.
• Strong grasp of ITIL-based change management frameworks.

Responsibilities

• Develop and lead a high-performing team of Network Change Managers.
• Set strategic direction for change management with accountability.
• Coordinate complex network changes ensuring compliance with SLAs.

Skills

Telecommunications network operations

Change management

Leadership

Stakeholder engagement

Technical knowledge of network technologies

Education

Tertiary qualifications in Telecommunications or Engineering

Tools

ServiceNow

Remedy

Analytics platforms

Job description

Add expected salary to your profile for insights

Optus is an Australian telecommunications company, delivering more than 11 million services to our customers every day across mobile, broadband and digital solutions.

As a Principal, Network Change Management you'll develop the future of network operations whilst leading a team of Change Managers and coordinate the end-to-end change and configuration management function across our network. You'll ensure all changes, whether fault‑related, planned upgrades, or vendor driven, are implemented seamlessly with minimal disruption and full compliance. This role drives governance, process maturity, and continuous improvement, while managing the Method of Procedure (MOP) validation process and maintaining accurate network configurations. You'll be required to implement strategic leadership, operational standards, whilst encouraging collaboration across engineering, operations, and partners.

What you’ll do

• Lead and develop a high‑performing team of Network Change Managers, ensuring 24/7 operational support.
• Set strategic direction for change management, driving accountability, technical standards, and continuous improvement.
• Own and evolve the network change management framework, chair the Change Advisory Board (CAB), and manage the Schedule of Change.
• Coordinate complex network changes, including fault remediation, upgrades, and vendor‑led implementations, ensuring minimal disruption and compliance with SLAs and audit standards.
• Drive governance and risk management, embedding robust impact analysis, contingency planning, and post‑change reviews across all activities.
• Champion data‑driven decision‑making, providing executive‑level reporting, maintaining accurate change records, and ensuring network configuration integrity.

What you bring

• Extensive demonstrated ability in telecommunications network operations with deep expertise in change management.
• Proven leadership in managing large technical teams within complex environments.
• Strong technical knowledge of network technologies (mobile, fixed, IP, transmission) and ITIL‑based change management frameworks.
• Proficiency with tools such as ServiceNow, Remedy, and analytics platforms, supported by ITIL Practitioner or Expert certification.
• Exceptional stakeholder engagement and communication skills, with tertiary qualifications in Telecommunications, Engineering, or a related field.

The good stuff…

• Competitive remuneration and employee discounts. Make life easier (and more affordable) with $80 monthly credit and 25% off Optus products and unique shopping discounts with our retail partners.
• Flexible working arrangements with opportunities to work three days in the office, two days remote or home, with Vibrant and collaborative office campus environment.
• Competitive leave policies, including additional 'Connected' days to focus on culture, family, health, community, or whatever's important to you.
• We support growing families with inclusive, carer‑neutral paid Parental Leave of up to 16 weeks.
• Direct your own development and build future‑ready skills with Optus U's industry‑focused micro‑credentials, developed with La Trobe and Macquarie Universities.
• Build meaningful connections through employee‑led networks and diversity initiatives including Culture Connect, Elevate Women, Disability Network and Express Yourself (LGBTQIA+).
• Put your wellbeing first with free access to counselling and support services, 24/7 — in‑person, by phone, SMS, or video.

At Optus, we are strengthened by others and that means valuing diversity and saying ‘yes' to embracing individual differences. We are committed to ensuring that our application process provides an equal employment opportunity to all job seekers, including individuals from diverse gender, cultural and linguistic backgrounds, individuals with a disability, individuals identifying as being part of the LGBTQIA+ community, individuals who may have served in the armed forces or who identify as Aboriginal and/or Torres Strait Islander. We also want to do our best to make our recruitment process inclusive. If you require any adjustments or accessibility support to participate fairly and equitably in the recruitment process, please email [e-mail] or call 1800 309 170.