Principal Information Security Customer Engagement Engineer

LexisNexis Risk Solutions; Australia; Hybrid; AUD 140,000 - 180,000; Full time

Job summary

LexisNexis Risk Solutions in Australia invites a senior Information Security Customer Engagement specialist to oversee the regional security narrative for Australia, New Zealand and Hong Kong. You will partner with sales, go-to-market and product teams to shape the security roadmap and guide customers through complex security and compliance requirements.

You will lead regional security engagement calls, respond to questionnaires, and ensure excellence in customer communications while leveraging

Qualifications

• 10+ years of information security experience, including customer-facing security assurance in software or SaaS.
• Experience engaging with customers, legal and procurement on security topics.
• Knowledge of control frameworks, regulatory requirements, and security questionnaires.
• Familiarity with ISO/IEC 27001, SOC 2, GDPR, APPs, IRAP, NZISM is highly regarded.
• Ability to drive automation and AI-enabled security engagement processes.

Responsibilities

• Own the information security narrative for Australia, NZ and Hong Kong in customer engagements.
• Serve as the sole in-region information security engagement resource, partnering with sales and product teams.
• Lead security engagement calls and complete questionnaires with timely expert support.
• Maintain high quality in customer interactions and curate local Trust Center content.
• Collaborate with Product Management to influence the security roadmap and build scalable processes.
• Drive automation and continuous improvement in security engagement activities.
• Support additional business engagement and compliance tasks as required.

Skills

Information security

Customer engagement

Communication

AI fluency

Autonomy

Education

CISSP / CISM / ISO 27001 Lead Auditor (certifications advantageous)

Job description

Sydney or Melbourne | Hybrid

About Us

The Customer Engagement team operates globally to ensure our customers have the trust and confidence to use our products. The customer is at the heart of everything we do. We lead with transparency in how we communicate and in the security, marketing and technical information we share. Security is a critical part of our customers' onboarding journey, and we help them move forward with confidence.

Why Join Us?

Own the region as the dedicated Information Security Customer Engagement specialist for Australia, New Zealand and Hong Kong. Work at the intersection of security, customer engagement and innovation, partnering with customers and internal stakeholders to solve complex challenges. Influence product direction by working closely with Product Management to help shape future security capabilities. Drive meaningful impact by helping customers navigate security and compliance requirements with confidence. Leverage AI and automation to streamline security engagement processes and focus on higher-value customer interactions. Join a globally connected team while making a tangible impact in your local market.

What You'll Do

• Own the information security narrative for the region, acting as the senior escalation point for complex customer security matters and representing the voice of the customer within the global security organisation.
• Serve as the sole in-region Information Security Customer Engagement resource, partnering closely with sales, go-to-market and product management teams.
• Lead customer security engagement calls and complete security questionnaires, providing timely expert support that helps win and retain business.
• Maintain exceptional quality standards across all customer interactions, ensuring trust, transparency and clarity.
• Curate and maintain local Trust Center content and customer-facing security materials, ensuring information remains accurate and accessible.
• Collaborate with Product Management to bring relevant security capabilities into the product roadmap, helping reduce the volume and complexity of customer security reviews.
• Drive automation and continuous improvement initiatives across security engagement activities, including the growing use of AI to support security questionnaire responses.
• Support additional business engagement and compliance activities as required, reflecting the broad scope of this regional role.

Key Skills & Experience

• Information Security Expertise A deep, hands-on understanding of information security principles, control frameworks and regulatory requirements. You are comfortable engaging directly with customer security, legal and procurement teams and can confidently discuss complex security topics.
• Customer Engagement Experience Strong experience managing customer security enquiries, including: Security questionnaires Customer engagement calls Trust Center management Customer-facing security documentation and brochures Security contract language reviews
• Independence & Initiative Proven ability to operate autonomously as the sole information security customer engagement resource within a region, managing priorities and delivering outcomes with minimal day-to-day oversight.
• Communication Skills Exceptional written and verbal communication skills, with the ability to explain complex security concepts clearly and build trust with customers and internal stakeholders.
• AI Fluency Experience using AI tools to improve efficiency and automate workflows while applying sound judgement to security-related activities such as questionnaire responses and assurance processes.

Qualifications

10+ years' experience in information security, including significant experience in customer-facing security assurance, GRC, or pre-sales security within a software or SaaS environment. Security certifications such as CISSP, CISM or ISO/IEC 27001 Lead Auditor are advantageous but not essential. Practical experience and expertise are highly valued. Strong knowledge of frameworks and regulations including: ISO/IEC 27001 SOC 2 GDPR Australian Privacy Principles (APPs) New Zealand Privacy Act Familiarity with government assurance frameworks such as IRAP and NZISM will be highly regarded.

About LexisNexis

LexisNexis is one of the world's leading providers of legal, regulatory and business information and technology solutions. We combine authoritative legal content, advanced analytics and cutting‑edge AI technology to help legal professionals work faster, make better decisions and achieve better outcomes. With the launch of Lexis+ AI and Protege, we are redefining how legal professionals research, draft, analyse and interact with information, helping organisations unlock the power of trusted generative AI within legal workflows. Join us and help shape the future of AI‑powered legal technology across Australia, New Zealand and Hong Kong. We know your well‑being and happiness are key to a long and successful career. We are delighted to offer country specific benefits.

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