Principal Customer and Network Advisor

Queensland Government; City of Brisbane; On-site; AUD 130,000 - 180,000; Full time

Job summary

Cross River Rail Delivery Authority is seeking a Principal Customer & Network Advisor to lead planning and coordination readiness activities for the introduction of new infrastructure, services and network changes. The role interfaces with multiple agencies, manages risks, dependencies and governance artefacts to support successful project outcomes.

Fixed-term contract to March 2029. The position requires coordinating across government, operators and delivery partners, shaping readiness programs

Qualifications

• Experience in readiness planning for major infrastructure programs.
• Ability to develop governance artefacts and assurance activities.
• Strong written and verbal communication with ability to explain complexity clearly.

Responsibilities

• Lead readiness activities for new infrastructure, operational capability and network changes.
• Manage risks, issues, dependencies and interfaces across readiness and implementation.
• Coordinate stakeholders across government agencies, operators, delivery partners and project teams to support successful implementation outcomes.
• Develop readiness strategies, implementation plans, governance artefacts and assurance activities.
• Analyse technical information to inform readiness planning and decision-making.
• Develop governance frameworks, project controls and reporting for executive audiences.
• Lead readiness workshops, governance forums and planning activities for stakeholder alignment.
• Support implementation and day-of-operations activities for major milestones and service transitions.

Skills

Public transport operations

Readiness planning

Governance

Stakeholder engagement

Risk management

Change management

Program delivery

Job description

The Cross River Rail Delivery Authority is seeking a Principal Customer & Network Advisor to lead planning and coordination readiness activities supporting the introduction of new infrastructure, operational capability, services and network changes. You will coordinate complex readiness programs, engage across multiple agencies and stakeholders, manage risks and dependencies, and develop governance, implementation and assurance activities to support successful project outcomes.

The Cross River Rail Delivery Authority is building a new 10.2km rail line that includes 5.9km of twin tunnels running under the Brisbane River and CBD; with four new underground stations at Boggo Road, Woolloongabba, Albert Street and Roma Street.

Once complete, it will provide trains with a much-needed alternative rail path through the core of the current SEQ Rail network, unlocking a bottleneck and allowing more trains to run more often across the whole of South East Queensland.

The Cross River Rail Delivery Authority is also delivering multiple supporting projects and activities in conjunction with the Department of Transport and Main Roads. These include accessibility rebuilds for eight surface stations, construction of three new stations on the Gold Coast; upgrades for stabling yards; track works and surface rail enhancements; and the introduction of a new ETCS digital signalling system.

About The Role

The Principal Customer & Network Advisor plays a critical role in preparing organisations, stakeholders and operating environments for the successful introduction of major project outcomes across the Cross River Rail program.

The position is responsible for leading readiness initiatives associated with new infrastructure, operational capability, network changes, timetable changes, station openings and other significant project milestones. The role operates across complex, multi-agency environments and requires the ability to coordinate stakeholders, manage risks and dependencies, and drive outcomes through collaboration and influence.

This role provides a unique opportunity to contribute to some of South East Queensland's most significant transport initiatives, supporting the transition from construction and testing through to operational implementation and opening. This opportunity is offered as a fixed term contract until March 2029.

Key Responsibilities

• Lead and coordinate readiness activities associated with new infrastructure, operational capability, network changes, timetable changes, station openings and other major project outcomes
• Manage risks, issues, dependencies and interfaces associated with readiness and implementation activities
• Coordinate stakeholders across government agencies, operators, delivery partners and project teams to support successful implementation outcomes
• Develop readiness strategies, implementation plans, governance artefacts and assurance activities to support project delivery
• Analyse technical information and identify customer, operational and network impacts to inform readiness planning and decision-making
• Develop and maintain governance frameworks, project controls and reporting for operational, executive and decision-making audiences
• Lead readiness workshops, governance forums and planning activities to support stakeholder alignment and effective decision-making
• Support implementation and day-of-operations activities associated with major project milestones and service transitions

About You

This role will suit a professional with experience in readiness planning, operational change, program delivery, project implementation, transport operations or major infrastructure programs. You will be recognised for your ability to bring multiple stakeholders together, navigate complexity and drive delivery outcomes through collaboration and influence.

You Will Ideally Demonstrate

• Strong understanding of public transport operations, readiness planning, organisational change or major project implementation activities
• Experience maintaining governance, program management and reporting frameworks
• Excellent written and verbal communication skills with the ability to translate complexity into practical recommendations
• Strong stakeholder engagement, negotiation and influencing skills
• Proven ability to identify risks, issues, dependencies and opportunities and develop practical mitigation strategies
• The ability to adapt quickly to changing priorities in a complex and evolving delivery environment

Why work with CRRDA?

On Cross River Rail you will not only work with the best but become your best. And as we enter a new phase of delivery, our project offers a rare career opportunity for top tier professionals to have played their part on something that is genuinely city shaping and transformative.

Our people are supported with flexible work options, career development through the Australian Institute of Management, salary packaging and access to world class employee assistance provider Telus Health.

At Cross River Rail we are an equal opportunity employer and strive to build balanced teams from all walks of life.

Occupational group Project Management