Premium Guest Executive - The Star Sydney

The Star Sydney; Council of the City of Sydney; On-site; AUD 60,000 - 80,000; Full time

Job summary

A leading entertainment destination in Sydney seeks a Premium Guest Executive to enhance guest experiences for VIP members. The role demands a customer-focused individual with 2+ years in Gaming or VIP services. Responsibilities include managing key relationships, meeting sales targets, and representing the venue at events. Candidates should possess strong communication and interpersonal skills. This opportunity offers a dynamic work environment with various perks, including meal benefits and career development. Join us to make a significant impact on guest satisfaction.

Benefits

FREE buffet meal daily

Uniform laundering provided

Free Light Rail transport

$10 daily parking

30% staff discount across venues

Wellbeing discounts and benefits

Generous Paid Leave for carers

Career development opportunities

Qualifications

• Prior 2+ years of experience as a Gaming / VIP Host.
• Experience in a fast-paced sales or guest service environment.
• Ability to work in a 24/7 environment.

Responsibilities

• Manage local Platinum & Diamond member hosting lists.
• Meet individual KPIs for sales targets.
• Represent The Star at hosted events.

Skills

Gaming / VIP Host experience

Sales / Guest Service experience

Strong computer skills

Verbal communication skills

Written communication skills

Active listening

Job description

For three decades, The Star Sydney has been a local landmark, deeply ingrained in Pyrmont and Darling Harbour. Committed to our communities, we strive to create fun in trusted destinations as Australia's premier entertainment hub. The Darling, and state‑of‑the‑art venues including The Star Event Centre and The Lyric Theatre have hosted prestigious events and international acts. With extraordinary dining options, including Sokyo, BLACK Bar and Grill, Cucina Porto and our vibrant Sports Bar where the action is live and loud, we are dedicated to delivering the ultimate entertainment, hospitality, and dining experiences for all.

As the Premium Guest Executive , you will be reporting directly to the Guest Manager providing excellent guest service and the ability to develop and maintain key relationships increasing visitation to The Star Sydney.

This is a fantastic opportunity where you can put your skills and knowledge to the test to deliver an exclusive service for our VIP members.

A few of your responsibilities :

• Managing a dedicated Hosting List of Local Platinum & Diamond members
• Meeting individual KPIs regarding sales budget targets and the activation of hosted members
• Maintaining and developing strong interpersonal relationships
• Representing The Star at hosted events and promotions both on and off site
• Managing member local accommodation and restaurant reservations requests

What are we looking for :

• Prior 2+ years Gaming / VIP Host experience
• Previous Sales / Guest Service experience in a fast‑paced environment
• Strong computer, written and verbal communication skills
• Ability to work in a 24 / 7 environment

About you :

You are a customer focused and passionate individual when it comes to providing excellent guest experience. You are an empathetic individual who uses active listening skills when communicating and problem‑solving issues that arise.

Your role will be pivotal in shaping the success of our premium guest experience at The Star. Join us in making a difference.

What we can offer you :

• FREE buffet meal with a new menu every day at our Employee Dining Room
• Uniform laundered and ready for you daily on property
• Free transport on Light Rail from Central to The Star
• $10 / day parking available on property
• 30% staff discounts across our award‑winning venues on all 3 of our properties
• Lifestyle and wellbeing discounts and benefits, including EAP & gym memberships
• Generous Paid Leave for primary and secondary carers
• The Star is an Employer of Choice for Gender Diversity awarded by WGEA
• Groupwide Diversity & Inclusion focus areas including LGBTQI, Multicultural, Gender and Indigenous
• Career development, training, and courses via The Star Academy – limitless career opportunities
• An organisation that values diversity, teamwork and being your best self

Please be aware that eligibility checks are required as part of the recruitment process and ongoing employment for this position.

Our culture

At The Star, we are committed to creating a diverse, equitable and inclusive workplace that we know will contribute to exceptional experiences for our guests, a great place to work for our team members and positive outcomes for our communities. We believe in authenticity that embodies our Company values = Build Memorable Connections, Own It, Lead with Integrity, and Take Good Care.

We welcome applications from all cultures, ages, religions, genders, LGBTQI+ people, Australia’s First Nations Peoples, and people with disabilities. We recognise the distinctive challenges that trans and gender‑diverse applicants may encounter during the recruitment process. We offer a range of flexible working options for team members to find a balance between work and life that’s right for them and their unique well‑being needs.

The Star was awarded WGEA Employer of Citation for Gender Equality (2022-24) and has been recognised as a 2024 GOLD Employer by the Australian Workplace Equality Index (AWEI), which evaluates LGBTQI+ inclusiveness in the workplace.

It's your time to SHINE!

Click on the link below to make your next career move with The Star.