Pre-Sales Solutions Engineer - Us

Heidi & Co; Bathurst; On-site; AUD 120,000 - 180,000; Full time

Benefits offered by this job

Healthcare benefits

401k with 3% match

Personal development budget

Equity participation

Job summary

Heidi is seeking a Solutions Engineer to unlock and accelerate enterprise deals by serving as the primary technical contact through the sales cycle and expansion opportunities. You will work with Account Executives, Product, and Engineering on EMR integrations, security architectures, and custom clinical workflows.

You’ll lead technical discovery, design tailored solutions, and deliver demos to IT and security teams, while supporting RFPs and post-sale handoffs.

Qualifications

• 3–6 years in a customer-facing technical role (pre-sales/solutions engineering preferred).
• Experience leading technical and workflow discovery sessions.
• Ability to travel onsite 25–50% of the time.
• Working knowledge of EHR/EMR systems and healthcare integration standards (HL7, FHIR, REST).
• Ability to communicate complexity clearly to technical and non-technical audiences.
• Experience supporting sales with healthcare providers or EMR vendors.

Responsibilities

• Lead technical discovery with prospects to uncover integration requirements and security needs.
• Collaborate with Product and Engineering to design tailored healthcare workflows.
• Deliver product demos and architecture walkthroughs to IT, InfoSec, and engineering teams.
• Own technical responses for RFPs, security assessments, and due diligence requests.
• Surface and resolve technical concerns to accelerate deal closure.
• Partner with implementation to create structured PRDs and post-signature handoffs.

Skills

Technical discovery

Solution design

Pre-sales support

Healthcare SaaS

Tools

HL7

FHIR

REST APIs

Job description

Job Description

Who We Are

Healthcare needs a better rhythm: one that keeps care continuous and deeply human. Heidi is building an AI Care Partner that works alongside clinicians to make that possible.

We’re a team of doctors, engineers, designers, researchers, and creatives building tools that help clinicians stay focused on what matters most: their patients.

In just 18 months, Heidi has given back more than 18 million hours to healthcare professionals — supporting 73 million patient visits in 116 countries. Today, more than two million patient visits each week are powered by Heidi worldwide.

Backed by nearly $100 million in funding, we’re growing in the US, UK, Canada, and Europe, partnering with leading health systems including the NHS, Beth Israel Lahey Health, and Monash Health.

The Role

At Heidi, the Solutions Engineer plays a critical role in unlocking and accelerating new deals and expanding Heidi's footprint with existing customers by serving as the primary technical point of contact throughout the sales cycle and expansion opportunities.

You’ll work closely with Account Executives, Product, and Engineering to navigate high-stakes enterprise requirements, including EMR integrations, custom clinical and data workflows, call system integrations, and security architecture. You’ll bring technical credibility, customer empathy, and a strong sense of ownership to every opportunity.

What you’ll do

• Technical Discovery & Qualification: Lead deep technical and clinical workflow discovery with prospects across Enterprise and Mid-Market segments to uncover integration requirements, EHR dependencies, security needs, and compliance considerations.
• Solution Design: Collaborate with Product and Engineering to design tailored solutions that align Heidi's AI platform capabilities to real-world healthcare workflows and customer requirements, while staying grounded in roadmap feasibility.
• Product Demos & Technical Presentations: Deliver compelling demos and architecture walkthroughs to technical stakeholders including IT, InfoSec, and engineering teams.
• RFP & Security Review Support: Own technical responses for RFPs, security assessments, and due diligence requests with precision and attention to detail.
• Deal Acceleration & Objection Handling: Proactively surface and resolve technical concerns that slow down the sales process — acting as a trusted technical advisor to the customer on security, compliance, AI governance, and EHR integration questions.
• Post-Sales Handoff & Feedback Loop: Partner with implementation teams to ensure a smooth transition post-signature by developing structured PRDs and handoff documents and provide feedback to product and engineering from the field.

What we’re looking for

• 3–6 years of experience in customer facing technical role: Pre-sales Solutions Engineering, Sales Engineering, Technical Consulting preferably in SaaS, healthcare, or enterprise software
• Experience leading and owning technical and workflow discovery sessions
• Comfortable with ~ 25 - 50% travel for onsite customer engagements
• Working knowledge of EHR/EMR systems and healthcare integration standards: HL7, FHIR, REST APIs
• Ability to synthesize complexity and communicate clearly to both technical and non-technical audiences.
• Experience supporting sales cycles with healthcare providers, health systems, or EMR vendors
• Comfortable operating autonomously in a fast-paced, early-stage environment where process is still being built
• A trusted partner to Sales and a credible voice in the room with technical leaders on the customer side
• Bonus: Background in healthtech, startups, or regulated environments; hands‑on familiarity with clinical workflow design or field deployment in healthcare settings

The way we work

1. Build to Last

We design for safety and reliability so clinicians, patients, and our teams can trust what we build every day.

2. Own Your Practice

Ideas rise on merit, not title, and everyone shares responsibility for the standards we set together.

3. Move Fast, Stay Steady

We move quickly but never at the cost of trust. Progress only matters if people can depend on what we make.

4. Make Others Better

Honest feedback, steady support, and shared growth keep our teams improving together.

Why you will flourish with us ?

• In office to collaborate with like-minded professionals
• Healthcare, Dental, Vision benefit options
• 401k with 3% match
• Personal development budget of $500 per annum
• Become an owner, with shares (equity) in the company, if Heidi wins, we all win
• The rare chance to create a global impact as you immerse yourself in one of the leading healthtech startups
• The opportunity to fast track your startup career!

Heidi is dedicated to creating an equitable, inclusive, and supportive work environment that brings people together from diverse backgrounds, experiences, and perspectives. Our strength is in our differences. We're proud to be an equal opportunity employer and welcome all applicants as we're committed to promoting a culture of opportunity for all.