Practice Operations Manager

Wotton Kearney; Council of the City of Sydney; On-site; AUD 60,000 - 80,000; Full time

Job summary

A leading law firm in Sydney is seeking a Practice Operations Manager to guide and elevate a high-performing team. You will be responsible for fostering a culture of excellence, overseeing operations, and supporting client delivery. The ideal candidate will have proven legal experience, exceptional organization skills, and a commitment to diversity. Join a firm that values pro bono work and creates meaningful social change.

Qualifications

• Proven experience in an equivalent role within a legal environment.
• Influential leadership and a collaborative mindset.
• Detail-oriented approach with a focus on quality and compliance.
• Commitment to diversity, equity, and inclusion.

Responsibilities

• Inspire and oversee the Practice Support Team.
• Onboard, train and develop team members.
• Monitor team capacity and reallocate resources.
• Support the efficient running of group operations.
• Champion client operations and reporting.
• Lead change initiatives and support technology transformation.

Skills

Leadership

Multitasking

Organizational skills

Commercial acumen

Job description

Lead. Innovate. Make an Impact.

About the role

As Practice Operations Manager for our Sydney General Liability group, you’ll be at the heart of operational excellence, guiding, empowering and elevating a high-performing Practice Support Team. You’ll foster a collaborative culture, drive continuous improvement, and ensure our lawyers consistently deliver outstanding client service. Your leadership will shape the way our practice group operates, setting the standard for quality, efficiency and innovation.

Responsibilities

• Inspire and oversee the Practice Support Team, fostering a culture of excellence and continuous improvement.
• Onboard, train and develop team members, ensuring seamless integration and growth.
• Monitor team capacity, reallocate resources, and recognise outstanding contributions.
• Support the efficient running of group operations, contributing to Board of Advisors meetings and managing sensitive correspondence.
• Oversee matter management, billing, and financial processes, ensuring accuracy and compliance.
• Champion client operations, onboarding, and reporting, working closely with internal teams to deliver value.
• Lead change initiatives, embrace innovation, and support technology transformation.
• Promote inclusive practices and uphold WK’s values in every interaction.

What you'll bring

• Proven experience in an equivalent role within a legal environment, guiding and operating a practice group or team.
• Influential leadership and a collaborative mindset.
• Exceptional multitasking and organisational skills.
• Detail‑oriented approach with a focus on quality and compliance.
• Commercial acumen and a drive to achieve financial and operational objectives.
• Agility to lead through change and inspire others.
• Commitment to diversity, equity, and inclusion in all aspects of your work.

Why Wotton Kearney?

Joining Wotton Kearney means working with a leading firm that values pro bono work as a core part of its professional responsibility. You will be part of a supportive and collaborative team, where your work directly contributes to creating meaningful social change. If you are passionate about human rights and committed to making a difference, we want to hear from you.

How to apply

Please navigate via the “apply now” link.

We are committed to fostering an inclusive and diverse workplace at Wotton Kearney. As part of our dedication to accessibility, we strive to support candidates with disabilities throughout the interview process. If you require any accommodations or assistance during the application and interview stages please contact Katarina Mali at [e-mail].

Important note to recruitment agencies

Wotton Kearney only considers agency submissions from agencies we've directly contacted through our Talent Acquisition Team. Please do not forward resumes or profiles directly to Wotton Kearney Partners, hiring managers, or other employees. Introductions are only established upon acceptance by our Talent Acquisition team. We reserve the right to retain any unsolicited CV’s received outside of this process without incurring any associated fees.