Practice Manager - ROH Automation and Operations

Datacom; South Australia; On-site; AUD 200,000 - 260,000; Full time

Job summary

Datacom is seeking a Practice Manager – Automation and Operations in Australia to lead a major transformation of the Reliability Operations Hub (ROH). The role focuses on turning manual work into automation, building a 24x7, automation-first ROH, and embedding SRE practices and observability to deliver reliable, scalable outcomes.

You will influence product, commercial teams and regional capability while growing the Platform Reliability Engineering function.

Job description

Practice Manager - ROH Automation and Operations

Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow.

About the role (your why)

Ready to help build the future of Operations?

We’re looking for our next Practice Manager – Automation and Operations to lead one of the most important transformations underway in our technology operations.

This isn’t a “keep the lights on” leadership role.

It’s an opportunity to help transform our Reliability Operations Hub (ROH) from traditional, reactive operations into a modern automation-first, AI-enabled Platform Engineering and SRE capability.

Clearance requirement: This position requires Australian citizenship and an existing NV1 security clearance, or eligibility to obtain one.

About the role (your why)

You’ll have the mandate to:

Turn manual work into automation Lead the shift away from repetitive operational activity through Ansible, AI-assisted operations, self-service and reusable automation.

Build a modern 24x7 Reliability Operations Hub Shape how work enters the ROH, how it flows across teams and regions, and how we create faster, more consistent operational outcomes.

Move us from reacting to engineering Embed SRE practices, stronger observability and preventative engineering so we solve problems permanently, not just repeatedly.

Turn operational pain into improvement Use incidents, toil and recurring problems as the fuel for automation and better platform design.

Help build something we can take to customers Work with our Product and Commercial teams to evolve capabilities such as observability, automated triage and SRE into scalable customer-facing services.

Lead and grow capability across regions Develop our Platform Reliability Engineering teams, build broader technical capability and create stronger, more consistent ways of working.

In this role you will

Because you won’t be inheriting a finished model. You’ll help build it.

If you’ve been looking at our transformation and thinking “I know how we could do this better”, this is your chance to step in and lead it.

We’re looking for someone who can bring together technology, automation, people leadership, operational excellence and commercial thinking. Someone who is equally comfortable leading through a critical incident, challenging why a manual process still exists, developing engineers, and helping shape what the next generation of Datacom operational services could look like.

If you have strong experience in SRE, Platform Engineering, Automation or large-scale Technology Operations and want to play a hands‑on leadership role in where we go next, we’d love to hear from you.

This isn’t about running yesterday’s operations better. It’s about building tomorrow’s.

Culture and Benefits

Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.

We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment.

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Pronouns Do you identify as First Nations People (Aboriginal or Torres Strait Islander People)? Would you like to voluntarily disclose any prior military service within the Australian Defence Force (ADF)? Datacom is an equal opportunities employer. Where possible we will provide reasonable adjustments throughout the recruitment and selection process to ensure equal participation. Is there anything you would like to note to ensure you can perform at your best – this could include accessibility, health conditions, or neurodiversity? Which of the following statements best describes your right to work in Australia/New Zealand? What are your salary expectations? (numerical figure only) This position requires eligibility to obtain and maintain an Australian Government security clearance, for which Australian citizenship is ordinarily required. Are you an Australian Citizen? What are your annual salary expectations in AUD? Can you describe your experience working across hybrid cloud environments, including AWS, Azure, and Google Cloud?

Information Technology Services 5,001-10,000 employees

We design, build and run IT systems and processes for business. We support existing legacy IT systems and processes, and we custom‑design brand new ones. We work with our customers to build and operate sustainable solutions by exploring their current state, clarifying their future potential and solving their most pressing problems. Our breadth of advisory and technical skills provides deep expertise in technology platforms to our customers, provided by our 200 tech partners.

We design, build and run IT systems and processes for business. We support existing legacy IT systems and processes, and we custom‑design brand new ones. We work with our customers to build and operate sustainable solutions by exploring their current state, clarifying their future potential and solving their most pressing problems. Our breadth of advisory and technical skills provides deep expertise in technology platforms to our customers, provided by our 200 tech partners.

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