Practice Manager - Maven Dental Sippy Downs

Maven Dental; Sunshine Coast Regional; On-site; AUD 90,000 - 130,000; Full time

Job summary

Maven Dental Sippy Downs is seeking a Practice Manager to lead the team, optimise operations and drive commercial performance.

You will partner with clinicians and the Regional Operations Manager to manage rostering, appointments, KPIs and financials, and ensure compliance.

Join a supportive Abano Healthcare network with opportunities for development and multi-site exposure.

Qualifications

• Experience managing a dental, medical or allied health practice.
• Proven leadership with rostering and performance management.
• Comfort with KPIs, budgets and financial reporting.
• Familiarity with dental software and HICAPS.
• Strong communication and stakeholder relationships.
• Practical, approachable leadership with clear expectations.

Responsibilities

• Leading and supporting the practice team, including rostering, coaching and performance conversations.
• Managing appointment books and chair utilisation to meet practice targets.
• Monitoring practice performance, including revenue, wage costs and debtors.
• Overseeing health fund, HICAPS and Child Dental Benefits Schedule processes.
• Recruiting and onboarding new team members with Abano's recruitment team.
• Handling patient feedback and complaints professionally and fairly.
• Maintaining compliance with infection control, WHS, privacy and accreditation requirements.

Skills

Leadership

Coaching

Performance management

Communication

Budgeting & reporting

Tools

Dental software

HICAPS

Job description

Job Description

As Practice Manager, you'll be responsible for the overall management of the practice, balancing team leadership, operational efficiency and commercial performance.

You'll work closely with the clinical team and Regional Operations Manager to oversee areas including:

• Leading and supporting the practice team, including rostering, coaching and performance conversations
• Managing appointment books and chair utilisation to meet practice targets
• Monitoring practice performance, including revenue, wage costs and debtors
• Working with shopping centre management on trading hours, signage and local activity
• Overseeing health fund, HICAPS and Child Dental Benefits Schedule processes
• Recruiting and onboarding new team members with Abano's recruitment team
• Handling patient feedback and complaints professionally and fairly
• Maintaining compliance with infection control, WHS, privacy and accreditation requirements

Qualifications

To succeed in this role, you'll bring:

• Previous experience managing a dental, medical or allied health practice, or senior dental coordination experience with the capability and motivation to step into practice management.
• Proven leadership skills, including experience with rostering, coaching and performance management.
• Confidence working with KPIs, budgets and financial reporting.
• Familiarity with dental practice management software, HICAPS and private health funds.
• Strong communication skills and the ability to build positive relationships with patients, clinicians and support office.
• A practical and approachable leadership style, with the confidence to set clear expectations and provide honest, constructive feedback.

Additional Information

Why join Maven Dental Sippy Downs?

• Convenient location within Chancellor Park Shopping Village, with food and shops right on your doorstep
• Practice Manager annual performance incentives
• Lead a supportive and experienced team, including four dentists and four oral health therapists and hygienists
• Ongoing training, mentorship and professional development opportunities
• Long-term career pathways across the Abano Healthcare network, including multi-site and regional roles
• A positive workplace culture where your contribution is valued
• Competitive remuneration based on experience

As part of the Abano Healthcare network, you'll also have access to:

• Abano Uni Online for training and skills pathways
• A free, confidential Employee Assistance Program
• 9% off Medibank Corporate health cover
• Rewards of up to $20,000 through the Abano Referral Program
• Everyday savings through the Flare Benefits app

Maven Dental is proudly a part of the Abano Healthcare Network.

Abano Healthcare supports more than 250 dental locations across Australia and New Zealand, providing the support services, resources and development opportunities that allow dental teams to focus on delivering great patient care.

At Abano Healthcare, we are committed to fostering a diverse and inclusive workplace. We value and respect individuals from all backgrounds and believe that diversity drives innovation and success. Join us as we create a culture of inclusion that celebrates unique perspectives and provides equal opportunities for all.