Practice Manager

BDO; Melbourne; On-site; AUD 110,000 - 160,000; Full time

Benefits offered by this job

BWell program

BCaring program

Professional development support

Job summary

BDO Migration Services is seeking an experienced Practice Manager to partner with the Principal and legal team, driving operational excellence, financial performance and exceptional client service across the practice.

Lead the day-to-day operations of the Migration Services practice, manage budgets, forecasting and performance reporting, and oversee recruitment, onboarding and workforce planning while fostering a collaborative and high-performing culture.

Qualifications

• Minimum 5 years' experience in a practice management, operations management or business management role.
• Experience within a legal practice, migration firm, professional services or consulting environment preferred.
• Experience managing budgets, billing, financial reporting and team performance.
• Strong systems capability, including practice management and CRM platforms such as Migration Manager or similar.
• Tertiary qualifications in business, management, commerce or a related discipline are highly regarded.

Responsibilities

• Oversee the day-to-day operations of the Migration Services practice, managing workflows, resource allocation and compliance across legal and support staff.
• Manage the financial performance of the practice, including budgeting, forecasting, billing, work in progress (WIP), debtor management and performance reporting.
• Lead and support the administrative and operational team, supporting with recruitment, onboarding, workforce planning and performance development while promoting a positive, collaborative and high-performing culture.
• Support client service operations, including onboarding, service delivery standards, client communications and the resolution of non-legal client matters.
• Identify and implement process improvements, systems and initiatives that streamline operations and improve efficiency, productivity and client outcomes.
• Contribute to strategic planning, growth initiatives and business development activities.

Skills

Project management

Leadership

Financial acumen

Analytical problem solving

Education

Business/Commerce degree

Tools

Migration Manager

Job description

We're BDO, a global professional services firm connected to local markets. Our people work together to provide specialist expertise, helping businesses achieve their goals.

We inspire others, to go further. We create together, to reach higher. We build trust, to lead purposefully.

Whether you're building your future or starting your career with us, you won't do it alone. From creating solutions for our clients to building careers for our people, we shape what matters, and that's where you come in.

About the Role

We're looking for an experienced Practice Manager to partner with our Principal and legal team, driving operational excellence, financial performance and exceptional client service across the practice.

Lead the operations of a growing legal practice and help shape its future!

About Migration Services

BDO Migration Services is an incorporated legal practice specialising in all aspects of Australian immigration and nationality law for corporate and private clients. Our focus is on employer sponsored visas, permanent residence pathways, and strategic immigration planning for businesses and individuals.

As part of the BDO global network, we combine legal expertise with a commitment to integrity, responsiveness and impact. We are a purpose driven team that values technical excellence, reliability and life changing outcomes for our clients.

Key Duties and Responsibilities:

• Oversee the day-to-day operations of the Migration Services practice, managing workflows, resource allocation and compliance across legal and support staff.
• Manage the financial performance of the practice, including budgeting, forecasting, billing, work in progress (WIP), debtor management and performance reporting.
• Lead and support the administrative and operational team, supporting with recruitment, onboarding, workforce planning and performance development while promoting a positive, collaborative and high-performing culture.
• Support client service operations, including onboarding, service delivery standards, client communications and the resolution of non-legal client matters.
• Identify and implement process improvements, systems and initiatives that streamline operations and improve efficiency, productivity and client outcomes.
• Contribute to strategic planning, growth initiatives and business development activities.

Skill and Attributes

• Exceptional organisational and project management skills, with the ability to balance competing priorities and keep multiple workstreams moving effectively.
• Strong commercial and financial acumen, combined with an analytical approach to problem solving and informed decision‑making.
• Strong leadership capability with a collaborative and supportive approach.
• Commitment to continuous improvement, operational excellence, accountability and attention to detail.

Qualifications and Experience required

• Minimum 5 years' experience in a practice management, operations management or business management role.
• Experience within a legal practice, migration firm, professional services or consulting environment preferred.
• Experience managing budgets, billing, financial reporting and team performance.
• Strong systems capability, including practice management and CRM platforms such as Migration Manager or similar.
• Tertiary qualifications in business, management, commerce or a related discipline are highly regarded.

Why BDO?

Working for BDO you will be part of a growing and market leading professional services firm.

Our national and global footprint provides our people with opportunities to work on interesting client engagements, across diverse industry sectors and services.

Our open and collaborative culture ensures access to Partners and professional mentors, to guide and accelerate your professional career, across a wide array of career pathways.

We provide our people with various health and wellbeing, social, financial, and professional development benefits to help realise what's possible.

Participate in fitness challenges or take advantage of exclusive discounts to corporate health insurance, gym memberships and wellness facilities via our BWell program. Access benefits such as travel perks, retail discounts, employee referral rewards, study, and professional development support.

Our leave options cater to the unique needs of our people; and include enhanced family support, cultural and religious leave, and options to purchase additional leave. You can also give back and get involved in community initiatives via our BCaring program.

With a strong focus on learning and growth, we provide on the job training and formal development programs to help you succeed in your role and develop your skills and experience.

Our culture is underpinned by our core values (One, Bold, Human, Heart and Strive).

We are proud to be recognised as an Inclusive Employer for 2025-2026 by Diversity Council of Australia and a 2024-2025 Employer of Choice for Gender Equality by the Workplace Gender Equality Agency (WGEA).

BDO is committed to inclusive and accessible recruitment practices. If you require any reasonable adjustments to support your application or interview process, we encourage you to contact our Talent Acquisition team via our careers page.