PowerEdge XE Tech Support Engineer - Fast-Paced, Impactful

Dell

Sydney

On-site

AUD 85,000 - 120,000

Full time

5 days ago

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Job summary

Dell Technologies is seeking a Technical Support Engineer in NSW, Australia to support PowerEdge XE servers. You will handle complex customer issues via web, phone, chat and email, document progress, and collaborate with Engineering and cross-functional teams to drive high-quality solutions.

The role emphasizes customer-facing service in a fast-paced environment with a focus on reliability and process improvement across the XE portfolio.

Qualifications

3+ years of technical support experience.
Experience with Dell PowerEdge servers.
Proficient in Linux environments (RHEL/Ubuntu).
Strong troubleshooting abilities in complex issues.
Customer-facing experience in high-pressure settings.
Bachelor’s degree or higher.

Responsibilities

Take ownership of complex customer-reported issues via web, phone, chat and email until resolution.
Document information and keep customers updated on progress.
Resolve issues with Eng, SE and cross-functional teams.
Provide data to Engineering to improve product quality.
Ensure respectful service and high-quality issue closures.