Post Placement Support Consultant

APM; Queanbeyan-Palerang; On-site; AUD 60,000 - 85,000; Full time

Benefits offered by this job

Competitive salary & incentives

Training & career development

Supportive team environment

Milestone celebrations

Employee Wellbeing Program (EAP)

Purchased annual leave

Paid parental leave

Certificate IV funded

Service recognitions

APM Family Hub

Vehicle salary packaging

Job summary

APM (Australia) seeks a Post Placement Support (PPS) Consultant to join the Workforce Australia Program in Queanbeyan, NSW. You will monitor participants after placement, help remove barriers to ongoing employment, and provide solution-focused guidance to sustain work outcomes.

You will engage participants via phone or in-person visits, manage a PPS caseload, and coordinate with training or support services as needed to support sustainable employment.

Qualifications

• Experience in Employment Services or clearly demonstrated transferable skills.
• Excellent interpersonal and communication skills (written and verbal).
• Ability to work unsupervised in challenging environments.
• Proven experience in a high-performance driven environment.
• Demonstrable ability to build positive working relationships with key stakeholders.
• High degree of self-motivation.
• Strong engagement and relationship building skills.
• Experience with Microsoft Office and Excel suites of programs.

Responsibilities

• Providing consistent and proactive support to employed participants through regular telephone and/or face-to-face contact.
• Monitoring their progress, addressing challenges, and guiding long-term employment.
• Preparing and submitting claim evidence and documentation in a timely and accurate manner.
• Identifying and recommending additional or alternative training, resources, or support services.
• Effectively managing a PPS caseload, ensuring activities align with contractual obligations, policies, and standards.
• Maintaining accurate records, meeting performance targets, and contributing to continuous improvement.

Skills

Employment Services

Interpersonal skills

Unsupervised work

High performance

Stakeholder relationships

Self-motivation

Relationship building

MS Office & Excel

Job description

As part of the APM group, you have the opportunity to grow your career in Human Services across multiple global brands and geographies. A diverse team of over 16,000 people across 11 countries with a shared purpose – to enable better lives for our employees and the communities we work in. Our work enables the people we serve to realise their ambitions and aspirations through sustainable employment, independence, better health and wellbeing and increased social participation.

About the Role…

As a Post Placement Support (PPS) Consultantwithin our Workforce Australia Program.your role will be to monitor and provide post placement support to participants in employment, identify barriers to ongoing employment and provide a solution focused approach to assist the participant in maintaining employment.

Location: The role is based at our APM site in Queanbeyan, NSW.

Key Responsibilities:

• Providing consistent and proactive support to employed participants through regular telephone and/or face-to-face contact.

• Monitoring their progress, addressing any challenges they may encounter in the workplace, and offering guidance to help them maintain long-term employment.

• Preparing and submitting claim evidence and documentation in a timely and accurate manner, in accordance with contractual and organisational requirements.

• Identifying and recommending additional or alternative training, resources, or support services based on the individual needs and circumstances of each participant.

• Effectively managing a PPS caseload, ensuring all activities are conducted in line with contractual obligations, internal policies, and quality standards.

• Maintaining accurate records, meeting performance targets, and contributing to continuous improvement initiatives.

Am I suited to being a Post Placement Support Consultant with APM’s Employment Services?

What we need from you:

• Experience in Employment Services or clearly demonstrated transferable skills.

• Excellent interpersonal and communication skills (both written and verbal).

• Ability to work unsupervised in challenging environments.

• Proven experience working in a high-performance driven environment.

• Demonstrable ability to build positive working relationships with key stakeholders.

• High degree of self-motivation

• Strong engagement and relationship building skills

• Experience with Microsoft Office and Excel suites of programs

To be considered, you will have...

• Eligibility to work in Australia

• A current driver’s licence and a comprehensively insured vehicle

• A MyID (Standard level)

• Willing to complete a National Police Check

• Able to pass a Working with Children Check

• Available towork Full-Time Monday to Friday 8:30am - 5:00pm

Why You’ll Love It

This isn’t your average desk job. We are all about breaking barriers, creating opportunities and helping individuals thrive by supporting them to prepare for and secure education or employment pathways.

• Competitive salary plus performance-based incentives that reward your success.

• Ongoing training and career development – we are committed to your growth.

• Supportive and inclusive team environment where your contributions make a difference every day.

• Celebrating milestones – we love to recognise and rewards hard work with fun events.

• EAP | Employee Wellbeing Program.

• Purchased Annual Leave.

• Paid Parental Leave.

• Funded Certificate IV in Community Services or Mental Health Peer Support (eligibility criteria applies).

• Service recognitions.

• APM Family Hub.

• Maxxia | Vehicle salary packaging.

When you join APM, there’s an opportunity to grow your career in Human Services, across multiple global brands and geographies. You can expect a great work-life balance, extensive learning opportunities, and employee benefits. But most of all you can expect to make a lasting impact on the lives of others, who rely on our services.

At APM we are strengthened by diversity. We are committed to providing a work environment in which everyone is included, treated fairly and with respect. We encourage applications from people of all ages, nationalities, abilities and cultures including indigenous peoples, the LGBTQI+ community and people with a disability.

Join us as we continue to #enable better lives!