Position: Hubspot Broker Specialist

REA; Melbourne; Sur place; AUD 90 000 - 130 000; Plein temps

Avantages offerts par ce poste

Hybrid work

Birthday leave

Purchased leave

Volunteering leave

Community grants

Matched payroll giving

Hackdays

Résumé du poste

REA Group is seeking a HubSpot CRM specialist to partner with our Franchise brokers, configuring workflows, reporting and automations. You will gather broker requirements, troubleshoot, and optimise HubSpot to scale with our growing broker network.

You will also develop learning materials in collaboration with L&D and stay current with HubSpot updates and industry trends. In this hybrid role, you’ll contribute to a high-performance, caring culture recognised as a top workplace.

Qualifications

• 2–4 years of hands-on HubSpot CRM implementation and administration.
• Strong focus on custom objects, workflows, reporting and automations.
• Proactive, curious, and able to solve customer challenges.
• Excellent written and verbal communication, with stakeholder management.
• Understanding of mortgage/home loan market is desirable.

Responsabilités

• Collaborate with Franchise brokers to configure and optimise HubSpot workflows.
• Gather broker requirements and translate them into scalable HubSpot solutions.
• Monitor HubSpot performance, troubleshoot issues and implement improvements.
• Create learning materials and training for brokers in collaboration with L&D.
• Stay up-to-date with HubSpot updates and industry trends.

Connaissances

HubSpot CRM expertise

Client focus

Mortgage domain knowledge

Agile and adaptable

Analytical and detail-oriented

Communication

Stakeholder management

Cross-functional

Proactive and determined

Description du poste

• Hybrid working, birthday leave and purchased leave options
• Flexible parental leave for primary and secondary carers
• Volunteering leave, community grants and matched payroll giving

We're REA

With bold and ambitious goals, REA Group is changing the way the world experiences property. No matter where you're at on your property journey, we're here to help with every step - whether that's finding or financing your next home.

Our people are the key to our success. At the heart of everything we do, is a thriving culture centred around high performance and care. We are purpose driven and collaborative, which drives innovation and our ability to make a real impact. As such, we're proud to have been named in Australia's "Top 5" Best Workplaces two years in a row, as well as being recognised as a Best Workplace for Women.

Where the team fits in

The Financial Services vision is to be the #1 destination to find and finance property in Australia. We deliver this through a multi-channel home loan marketplace, supporting consumers who are buying or refinancing property, and brokers, independent business owners, who support our consumers to access finance with their expertise, trusted advice and service.

What the role is all about

• Work closely with key Franchise brokers to support configuration, adoption and utilisation of HubSpot as a key business tool
• Ensure workflows, automations and configurations are in place as intended
• Work closely with HubSpot team to support gathering broker requirements and feedback, review in accordance to designed solutions and troubleshoot HubSpot issues.
• Continuously monitor and optimize HubSpot performance, troubleshoot issues, and support implement solutions for scalability and reliability.
• Configure and optimize HubSpot features such as workflows, segments, reporting, views etc
• Stay updated with HubSpot platform updates, new features, broker needs and industry trends to leverage them in enhancing our CRM solution
• Work with key stakeholders on questions, requests and provide guidance
• Build and maintain Broker learning and development documentation for Hubspot, (in close collaboration with L&D team) including training materials

What we're looking for

• HubSpot CRM expertise: 2-4 years of hands-on experience in implementing and administering HubSpot CRM with a strong focus on custom objects, experience, workflows, reporting/dashboards and automations.
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• Client focused: experience working directly with external stakeholders and applies a proactive, curious approach to solve customer challenges and help brokers grow their businesses
• Mortgage Domain: solid understanding of the mortgage and home - lending market, including relevant regulatory requirements (desirable but not essential)
• Agile and Adaptable: comfortable operating at pace in an iterative environment; able to balance short-term delivery with long-term strategy
• Analytical and Detail-oriented: strong problem-solving skills; data-driven with the ability to model commercial, customer and risk outcomes
• Communication: excellent written and verbal skills, able to engage brokers, engineers, consumers and senior leaders
• Stakeholder Management: proven ability to manage, influence and motivate stakeholders across all levels, internally and externally
• Cross-Functional: approachable and effective working with engineering, design, marketing, sales and business stakeholders
• Proactive and Determined: resourceful, able to manage multiple requirements under tight deadlines

The REA experience

The physical, mental, emotional and financial health of our people is something we'll never stop caring about. This is a place to learn and grow.

• A hybrid and flexible approach to working
• Flexible leave options including, birthday leave and purchase additional leave
• Flexible parental leave offering for primary and secondary carers
• Our Because We Care program offers employees volunteering leave, community grants, matched payroll giving and our Community Café donates 100% of revenue to charity
• Hackdays so you can bring your big ideas to life

Our commitment to Diversity, Equity, and Inclusion

We are committed to providing a working environment that embraces and values diversity, equity and inclusion. We believe teams with diverse ideas and experiences are more creative, more effective and fuel disruptive thinking. If you've got the skills, dedication and enthusiasm to learn but don't necessarily meet every single point on the job description, please still get in touch.

Like a lot of companies, we have perps out there who like to 'phish' and have had a few recent instances of people pretending to be from REA and making offers of employment, on the condition that they transfer money for security checks.

Our product communities lead the way to improve how people experience property.

Our corporate headquarters in Melbourne is a bright open space, open to possibilities.