Plan Manager

Interchange Outer East; City of Melbourne; On-site; AUD 60,000 - 80,000; Full time

Job summary

A community service organization in Melbourne is seeking a Plan Manager Administration Officer to provide financial support to NDIS participants. The role includes ensuring accurate records and effective communication. Ideal candidates have strong Excel skills and experience in administration. This position is maternity leave cover from December 2025 to June 2026, with flexible hours and supportive team culture.

Benefits

Generous salary packaging

Supportive team environment

Diversity and inclusion initiatives

Qualifications

• Strong interpersonal skills are essential.
• Understanding of accounting and audit processes is necessary.
• Experience in community-based organisations is favorable.

Responsibilities

• Provide administrative and financial support to NDIS participants.
• Ensure timely payments and maintain accurate records.
• Build relationships with participants and handle inquiries.

Skills

High level communication skills

Competence in Microsoft Excel

Knowledge of accounting processes

Ability to work independently

Experience in administrative practices

Education

Certificate IV Financial Services (Bookkeeping)

Diploma in Financial Planning

Diploma of Accounting

Tools

Microsoft Excel

Microsoft Word

Outlook

Job description

Interchange Outer East – Ferntree Gully VIC

PLAN MANAGER ADMINISTRATION OFFICER - INTERCHANGE OUTER EAST

MATERNITY LEAVE POSITION - DECEMBER 2025 - JUNE 2026

38 HOURS PER WEEK

1 POSITION AVAILABLE

Interchange Outer East (IOE) is a child safe organisation upholding the right of children and vulnerable people to be free from abuse. All people involved with IOE have the right to feel safe and supported during their involvement with the organisation.

At IOE we are passionate about people, creating opportunities and having fun.

Want to join our team?

Our team includes our staff, volunteers and board; without them, nothing else is possible. That’s why we support and treasure our team and culture to ensure we have the right approach, attitudes and capabilities to service our community.

What we do

We develop and deliver services to children and young people with disabilities and their families.

Why we do it

• To enhance family wellbeing
• To build inclusive communities
• To engage and support children and young people with disabilities.

Our beliefs

• We believe that when families are supported, individuals and communities thrive
• We believe that human rights, respect and inclusion really matter
• We believe in local, community-based approaches with volunteering opportunities
• We believe that open and honest relationships are the foundation of trust
• We believe having fun is an essential part of life

About the Role

The Plan Management Administration Officer provides administrative and financial support to NDIS participants and their families. The role ensures timely payments, accurate record keeping, and excellent communication with participants, providers, and colleagues.

Responsibilities

• Building positive relationships with participants and their nominees
• Responding to participant and provider enquiries
• Supporting participants to establish and work within their budgets
• Regularly reviewing plan balances and raising any concerns
• Preparing service agreements and generating monthly statements
• Liaising with providers to resolve billing issues
• Ensuring accurate and timely data flow between IOE and the NDIS portal
• Maintaining accurate records for acquittal and audit processes
• Engaging in ongoing learning around disability services, products, and suppliers

Skills & Experience

• High level communication skills, both written and verbal, including strong interpersonal skills
• Demonstrated competence in Microsoft Excel and a working knowledge of Microsoft Word, Outlook and web-based platforms
• An understanding of accounting and audit processes
• Ability to work independently and in an active team environment
• Sound knowledge and experience of administrative practices, procedures and processes
• Ability to handle a number of tasks concurrently with minimum supervisionAbility to produce work with a high degree of accuracy

It is favourable to have the following:

• Qualification in Certificate IV Financial Services (Bookkeeping)
• Diploma in Financial Planning
• Diploma of Accounting
• Membership with: Association of Taxation and Management Accountants (ATMA)
• Association of Accounting Technicians (AAT)
• Association of Certified Bookkeepers (CBK)
• Association of Chartered Certified Accountants (ACCA)
• Institute of Certified Bookkeepers (ICB)
• Institute of Public Accountants (IPA)
• Chartered Accountants Australia & New Zealand (CAANZ)
• Knowledge of the NDIS and the disability sector
• Experience working in a community-based organisation

Diversity & Inclusion

Interchange Outer East understand the importance of diversity and inclusion. We recognise that everyone has the right to an equitable, safe and productive environment and to be treated with dignity and respect. We welcome applications from all people regardless of age, gender, ethnicity, cultural background, disability or sexual orientation. Aboriginal and Torres Strait Islander people are encouraged to apply.

Safety Screening

Prospective candidates will need to undergo a series of safety screening checks before being appointed to any position at IOE. Our recruitment procedures reflect our commitment to the safety of the people we support. Safety screening includes:

• An Employment Working with Children Check
• In addition to the safety screening, the successful applicant will be required to undertake the NDIS Worker Orientation Module.

Generous salary packaging is available on commencement.

Applications including a cover letter and resume should be submitted through Employment Hero. Any questions about the position can be emailed to ***********@ioe.org.au.

Please see the Position description via the link below:

https://www.ioe.org.au/wp-content/uploads/2025/10/Plan-Manager-Admin-Officer-Oct-2025.pdf

Applications will be reviewed and interviews conducted as they are received, so we encourage you to apply early rather than waiting until the closing date.

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