Placement Officer

University Partnerships; Council of the City of Sydney; On-site; AUD 70,000 - 90,000; Full time

Job summary

A higher education institution in New South Wales is seeking a Placement Officer to oversee student placements into meaningful learning opportunities. The ideal candidate will have a minimum of three years in education or customer service, exceptional communication skills, and strong attention to detail. Responsibilities include managing placement demand, coordinating interviews, and ensuring compliance with regulatory standards. This role offers opportunities for growth, a professional development allowance, and health insurance discounts through Bupa.

Benefits

Opportunities to grow within the organisation

$1,500 annual professional development allowance

Health insurance discounts through Bupa

Qualifications

• Minimum of 3 years of experience in education or customer service.
• Proven ability to work independently and collaboratively.
• Commitment to maintaining compliance with regulatory bodies.

Responsibilities

• Manage placement demand and ensure regulatory compliance.
• Conduct assessments to match students with agencies.
• Confirm placements and ensure all documents are uploaded.

Skills

Exceptional attention to detail

Strong communication skills

Organisational skills

Ability to work independently

Ability to adapt to changing priorities

Education

3 years of experience in education or customer service

Tools

InPlace or similar placement management systems

Job description

Acknowledgement Education is entering an exciting new chapter.

With a refreshed leadership team and a renewed focus on innovation, growth, and student success, we are building on our 139-year legacy to shape the future of higher education and VET in Australia.

We deliver programs across health & community services, social work, engineering design & construction, hospitality, and the Victorian Certificate of Education (VCE), with campuses in Melbourne, Sydney, Perth, Brisbane, and Adelaide.

Each year we support more than 8,000 students to achieve their goals.

Now, under new leadership, we are strengthening our academic vision, deepening industry connections, and investing in our people.

If you're looking to make an impact in an organisation with momentum, this is the right time to join us.

Job Description

The Placement Officer holds a vital position within Acknowledgement Education, overseeing the effective coordination of student placements into meaningful and compliant learning opportunities.

This role requires exceptional attention to detail, strong communication skills and a steadfast commitment to meeting regulatory standards.

Key Responsibilities

• Manage placement demand, ensure regulatory compliance, and review student documentation.
• Conduct one‑on‑one interviews to assess placement needs and match students with agencies.
• Coordinate student interviews with placement agencies and track placement progress.
• Confirm placements, send confirmation emails, and ensure all documents are uploaded to InPlace.
• Assign Liaison Officers for ongoing student support and elevate placement concerns when necessary.
• Respond to student queries and collect feedback for placement improvement.

Qualifications

• Minimum of 3 years of experience in education or customer service.
• Proven ability to work independently and collaboratively.
• Strong organisational and communication skills.
• Familiarity with InPlace or similar placement management systems.
• Commitment to maintaining compliance with regulatory bodies.
• Ability to adapt to changing priorities and handle multiple tasks efficiently.
• Willingness to undergo training on new systems and technologies.

Additional Information

• Opportunities to grow within the organisation
• $1,500 annual professional development allowance
• Incredibly committed and supportive team of student‑centric professionals
• Health insurance discounts through Bupa
• Be part of a fast‑moving, agile private provider where decisions turn into action quickly

Questions about your identity help us appreciate the diversity of individuals looking to work with us, ensuring we're attracting applications from people with identities and perspectives that are as diverse as our students.

We are an equal opportunity employer.

As part of our commitment to equity, we work to ensure a fair and consistent interview process.

We celebrate diversity and we are committed to an inclusive work environment.