Performance Lead - Permanent Role

Suncorp; Council of the City of Sydney; On-site; AUD 90,000 - 120,000; Full time

Job summary

A leading insurance group is seeking a Performance Lead responsible for managing Home Claims suppliers. The role involves crafting supply chain strategies, ensuring compliance, and enhancing supplier performance. Ideal candidates will have insurance experience, strong negotiation skills, and the ability to analyze data for actionable insights. The position offers flexible working, extensive leave options, and a focus on employee well-being.

Benefits

Discounts on insurance products

Flexible working options

Study support and career development

Payroll giving and volunteer leave

Employee assistance program

Qualifications

• Minimum 3–5 years’ experience in Claims, Assessing, or Performance Management.
• Strong understanding of supply chain principles.
• Exposure to trade operations or trade-related background highly desirable.

Responsibilities

• Contribute to the design and delivery of Home Claims supply chain strategy.
• Lead vendor performance frameworks and capability building.
• Drive adherence to contracts and governance frameworks.
• Facilitate supplier audits and provide strategic advice.
• Engage stakeholders to identify improvements in performance management.

Skills

Insurance industry experience

Negotiation skills

Data analysis

Stakeholder management

Critical thinking

Education

Qualifications in Project Management, Trade, Procurement, Risk, or Data Analytics

Job description

Location:Flexible across Sydney, Melbourne, Brisbane, Adelaide, Perth
Employment Type: Permanent

About the Role

As a Performance Lead, you will be responsible for the overall performance of Home Claims suppliers within your region. You’ll manage our supply chain through effective monitoring, driving accountability, and leading strategic partnerships to deliver quality outcomes for our customers. This role is critical in delivering on Suncorp’s purpose by ensuring alignment between our supply chain and customer experience.

Key Responsibilities

• Contribute to the design and delivery of Home Claims supply chain strategy to achieve customer, cost, and quality benefits.
• Lead consistent and effective delivery of vendor performance frameworks, audits, and capability building.
• Drive adherence to contracts, governance, and control frameworks, including risk assessments and operational guidelines.
• Facilitate supplier audits, review outcomes, and provide strategic advice to claims management.
• Engage stakeholders to identify improvements and implement emerging market trends in performance management.
• Develop external supplier capability through training on governance, code of practice, vulnerable customers, and contractual expectations.
• Support event response plans and ensure panel supply capacity during major events.
• Advocate and manage change initiatives and technology rollouts across the supply chain.
• Provide insights and recommendations to streamline claims processes and improve supplier performance.
• Collaborate with Group Procurement on contract negotiations and supplier profile management.

About You

• Mandatory: Insurance industry experience.
• Minimum 3–5 years’ experience in Claims, Assessing, or Performance Management.
• Strong negotiation skills and understanding of supply chain principles.
• Qualifications in Project Management, Trade, Procurement, Risk, or Data Analytics (desired).
• Exposure to trade operations or trade-related background highly desirable.
• Financial management, budgeting, and forecasting knowledge.
• Advanced communication and stakeholder management skills.
• Ability to analyse data and create actionable insights.
• Strong planning and organisational skills with ability to manage competing priorities.
• Proven ability to influence and collaborate across diverse teams.
• Critical thinking and problem-solving capability.
• Knowledge of insurance industry principles, regulations, and products.
• Change management and innovation mindset.

Why Join Us?

You’ll be part of a high-performing team that values collaboration, innovation, and delivering quality outcomes for customers. This is an opportunity to make a real impact in shaping supply chain performance within a leading insurance group.

What we can offer you:

• Discounts and offers on a range of insurance products
• A range of flexible working and leave options, including 20 weeks paid parental leave, 4 weeks secondary carer parental leave, and unlimited paid emergency response leave.
• Invest in your brighter future with ongoing study support and career development programs.
• Give back to our communities with payroll giving, donation matching and paid volunteer leave.
• Prioritise your work/life balance with our robust employee assistance program and dedicated employee council.

At Suncorp we believe we are our best when our workforce is as diverse, talented and passionate as the communities in which we live and operate, and where our people feel included, valued and connected. We are passionate about inspiring our people by creating a diverse, accessible, and inclusive culture, offering flexible work, career development and internal mobility, and building connected relationships amongst our team members and with our customers.

Advertised: 17 Nov 2025 AUS Eastern Daylight Time
Applications close: 24 Nov 2025 AUS Eastern Daylight Time