Performance Improvement & Systems Coordinator (Hybrid)

Victorian Government; Melbourne; Vor Ort; AUD 72.000 - 88.000; Vollzeit

Benefits dieser Stelle

Hybrid work options

Meaningful purpose

Work-life balance – parental leave

Discounts for members

Wellbeing programs

Member Assistance Program

Zusammenfassung

Country Fire Authority (CFA) is recruiting a Performance and Systems Improvement Coordinator for a full-time, ongoing role based in Burwood East. The position focuses on collecting data to show CFA strengths, developing tools, and guiding performance improvement initiatives across incident response and related systems.

You will handle data entry, troubleshoot system issues, build resources, and provide customer-focused advice by phone.

Qualifikationen

• Experience engaging with internal and external stakeholders via phone and email.
• Ability to provide authoritative advice on applications owned by the team.
• Strong written and verbal communication skills; able to work autonomously or in a team.
• Well-developed organisational skills; prioritize and manage competing demands.
• Desirable: tertiary qualification in business or related field.

Aufgaben

• Handle data entry for incident reporting and routine data maintenance.
• Troubleshoot and suggest improvements for system-related issues.
• Develop tools and resources to aid understanding of performance processes.
• Provide customer-focused advice via telephone services.
• Build strong relationships with key stakeholders.
• Coordinate and support performance improvement programs aligned with CFA’s Strategic Plan goals.
• Manage work plans based on performance priorities.
• Provide administration and project support to the ACFO Performance Improvement.
• Assist with FOI requests and other information requests from external bodies.

Kenntnisse

Stakeholder engagement

Data analysis

Telephony support

Autonomy & teamwork

Organisational skills

Ausbildung

Tertiary qualifications in business or related field

Tools

CRM systems

Jobbeschreibung

Country Fire Authority (CFA) is recruiting a Performance and Systems Improvement Coordinator for a full-time, ongoing role based in Burwood East. The position focuses on collecting data to show CFA strengths, developing tools, and guiding performance improvement initiatives across incident response and related systems.

You will handle data entry, troubleshoot system issues, build resources, and provide customer-focused advice by phone.