People Operations Specialist I – Fixed Term

Ceridian HCM, Inc; Australia; On-site; AUD 55,000 - 75,000; Full time

Job summary

A global human capital management firm is seeking a People Operations Specialist I. This role involves providing Tier 1 HR support for inquiries, maintaining data integrity, and enhancing employee experience. Ideal candidates have 2+ years in HR operations and strong customer service skills. This position offers a chance for personal and professional growth in a diverse workplace.

Benefits

Comprehensive wellness initiatives

Excellent time away from work programs

Competitive pay and benefits

Qualifications

• Minimum of 2 years of experience in HR operations or HR Shared Services.
• Strong customer service and problem-solving skills.
• Detail-oriented with a focus on data accuracy.

Responsibilities

• Serve as the first point of contact for HR inquiries from employees.
• Support onboarding, offboarding, benefits, and payroll queries.
• Maintain employee records and ensure data protection compliance.
• Participate in training sessions and contribute to HR resources.

Skills

Customer service

Problem-solving

Attention to detail

Microsoft Office Suite

HRIS and CRM systems familiarity

Job description

People Operations Specialist I – Fixed Term

Australia

Job Description

Posted Thursday, November 20, 2025 at 5:00 AM | Expires Wednesday, January 21, 2026 at 4:59 AM

Dayforce is a global human capital management (HCM) company headquartered in Toronto, Ontario, and Minneapolis, Minnesota, with operations across North America, Europe, Middle East, Africa (EMEA), and the Asia Pacific Japan (APJ) region.

Our award-winning Cloud HCM platform offers a unified solution database and continuous calculation engine, driving efficiency, productivity and compliance for the global workforce.

Our brand promise - Makes Work Life Better ™ - Reflects our commitment to employees, customers, partners and communities globally.

About the opportunity

The HR Operations Specialist will provide Tier 1 support for common HR inquiries and transactions, playing a vital role in delivering accurate and timely HR services to employees, managers, and stakeholders. This position focuses on maintaining data integrity and adhering to internal procedures while supporting various employee lifecycle activities. The HR Operations Specialist will collaborate closely with the HR team to meet defined service delivery metrics.

What you’ll get to do

• Serve as the first point of contact for HR inquiries from global employees, providing timely and accurate information regarding HR policies, processes, and services.
• Support and answer questions about employee lifecycle activities such as onboarding, offboarding, open enrollment, benefits, payroll, and employment verifications.
• Resolve employee issues and inquiries by utilizing strong problem-solving skills and a customer-centric approach aimed at first contact resolution.
• Maintain accurate employee records and data within the HRIS and other relevant databases and ensure compliance with data protection regulations.
• Collaborate with HR teams to streamline processes and enhance the overall employee experience.
• Continuously update knowledge of HR policies and procedures to provide relevant and current information to employees.
• Participate in training sessions and contribute to the development of HR service center resources.
• Maintain a foundational understanding of global HR policies, practices, and regulatory requirements.
• Navigate the Case Management System(CRM) to manage and document inquiries effectively.
• Identify and support the resolution of procedural issues with team leadership for timely resolution.
• Identify opportunities for continuous improvement or automation within HR processes.
• Uphold strict confidentiality and discretion in handling sensitive HR matters, ensuring compliance with data protection regulations.
• Participate in special projects as requested.

Skills and experience we value

• Minimum of 2 years of experience in a customer-facing HR operations, HR coordinator, or HR Shared Services role, supporting global employees.
• Strong customer service and problem-solving skills.
• Detail-oriented with a focus on data accuracy.
• Proficiency in Microsoft Office Suite and familiarity with HRIS and CRM systems.

What’s in it for you

Dayforce is fueled by the diversity of our talented employees. We are an equal opportunity employer and consider and embrace ALL individuals and what makes them unique. We believe our employees should be happy and healthy, with peace of mind and a sense of fulfillment.

We encourage individuals to apply based on their passions.

Dayforce encourages personal and professional growth. We offer excellent time away from work programs, comprehensive wellness initiatives and recognition through competitive pay and benefits.

With a commitment to community impact, including volunteer days and our charity, Dayforce Cares we provide opportunities for you to thrive both in your career and personal life. Our focus is not just on your job but on supporting you to be the best version of yourself.

Fraudulent Recruiting

Beware of fraudulent recruiting. Legitimate Dayforce contacts will use an @dayforce.com email address. We do not request money, checks, equipment orders, or sensitive personal data during the recruitment process. If you have been asked for any of the above, or believe you have been contacted by someone posing as a Dayforce employee, please refer to our fraudulent recruiting statement found here: https://www.dayforce.com/be-aware-of-recruiting-fraud

Dayforce actively monitors all job applications to ensure authenticity. Submissions determined to be fraudulent or misleading will be declined from the recruitment process