Pega Senior Decision Architect

Tata Consultancy Services; Sydney; On-site; AUD 150,000 - 210,000; Full time

Job summary

Tata Consultancy Services (TCS) Australia is seeking a senior specialist in Pega CDH to design and optimise Next Best Action strategies and decisioning frameworks for enterprise clients. You will collaborate with data science, analytics and marketing teams to ensure scalable, compliant and explainable decision logic.

The role emphasizes hands-on configuration of Pega CDH, experimentation leadership, and mentoring within CLM and Martech squads.

Qualifications

• Degree in IT, business, information systems or related field.
• Hands-on experience with Pega CDH and designing Next Best Action strategies.
• Strong analytical capability to translate objectives into scalable decision logic.
• Proven experience designing experimentation frameworks and measuring impact.

Responsibilities

• Design, build and optimise Next Best Action strategies in Pega CDH with scalable decision logic.
• Own end-to-end decisioning design within CLM squads with cross-functional collaboration.
• Configure and govern Pega CDH components, ensuring guardrails and enterprise standards.
• Lead experimentation and performance optimisation with A/B/multivariate testing.
• Analyse customer and performance data to keep decision strategies data-driven and explainable.
• Provide strategic oversight of the decisioning ecosystem and reusable patterns.
• Ensure compliance with privacy, consent and ethical data use in all NBA designs.
• Act as senior SME for Pega CDH, coaching and uplifting capability across teams.

Skills

Pega Customer Decision Hub

Decisioning design

A/B testing & experimentation

SQL & data literacy

Cloud platforms (AWS/Azure)

Education

Bachelor's degree in IT/Business/Info Systems

Tools

Pega CDH

Teradata

PostgreSQL

Pega Cloud

AWS

Azure

Job description

Join Tata Consultancy Services, Asia Pacific and be part of an organization committed to sustainable development for our future. TCS follows the Tata group philosophy of building sustainable businesses that are rooted in the community and demonstrate care for the environment. Our unique values position us to combine a purpose-driven worldview with digital innovation, collaborating with customers, communities and governments to lead and shape innovative solutions for a sustainable future. TCS has been carbon neutral in its operations across 11 countries, 12 delivery centres and 18 offices in Asia Pacific since 2022. This is only the initial stage in TCS’ journey as we strive to achieve long-term net zero emissions by 2030.

Corporate sustainability is embedded in our triple-bottom-line, focusing on people, the planet, and our purpose. Our offices are designed with eco-friendly features that significantly reduce our carbon footprint and enhance energy efficiency. We actively champion green initiatives, such as promoting paperless operations, implementing energy-efficient practices, and fostering employee engagement in sustainability efforts. When you become part of the TCS family, you will play an essential role dedicated to innovation, excellence, and crafting a brighter, greener future together. Join us and be a part of our mission to drive sustainability through technology and talent at Tata Consultancy Services, APAC today.

Location:

Sydney

You’ll make impact by:

• Design, build and optimise Next Best Action strategies in Pega Customer Decision Hub, translating business objectives and customer lifecycle goals into scalable, model driven decision logic that delivers relevant, personalised customer interactions.
• Own the end-to-end decisioning design within CLM squads, working closely with NBA Designers, Analysts, Data Science and business stakeholders to define decision frameworks, requirements, and measurable outcomes.
• Configure and govern Pega CDH components, including actions, treatments, engagement policies, arbitration rules, taxonomies and strategy frameworks, ensuring alignment with Pega guardrails, CDH best practices, and enterprise architecture standards.
• Lead decisioning experimentation and performance optimisation, designing and executing A/B testing, multivariate testing, control groups, and simulations to drive continuous improvement and quantify business uplift.
• Partner with Data Science and Insights teams to analyse customer, behavioural, and performance data, ensuring decision strategies are data‑driven, explainable, and continuously optimised over time.
• Provide strategic oversight and stewardship of the decisioning ecosystem, contributing to the evolution of NBA frameworks, reusable patterns, and best practices to support long‑term maturity of the Martech & Decisioning capability.
• Ensure decisioning solutions comply with regulatory, consent, and ethical marketing requirements, embedding privacy, fairness, and governance considerations into all NBA designs.
• Act as a senior subject‑matter expert for Pega CDH, coaching team members, uplifting capability, and fostering a collaborative, innovative, and high‑performing decisioning culture across CLM and Martech teams.

What you’ll bring:

• Degree in relevant areas such as Business, Marketing, IT, Maths, Information Systems or Finance
• Extensive hands‑on experience with Pega Customer Decision Hub, including designing and implementing Next Best Action strategies using Pega’s Strategy Framework (v8.23 preferred; v8.7+ acceptable), with exposure to Pega 1:1 Operations Manager preferred.
• Strong analytical and capabilities, with the ability to translate complex business objectives into scalable, well‑governed decision logic.
• Proven experience designing and evaluating experimentation frameworks, including A/B testing, control groups, and performance measurement to drive continuous improvement of customer decisioning strategies.

Ideally, you will also have:

• Solid data literacy, including strong SQL skills and a good understanding of relational data models (experience with Teradata and/or PostgreSQL is advantageous), enabling confident collaboration with analytics and data science teams.
• Exposure to cloud‑based environments such as AWS, Azure, or Pega Cloud.
• A clear understanding of regulatory and compliance requirements for direct marketing and customer decisioning, including privacy, consent, and ethical use of data (Privacy Act, Spam Act, DNCR Act).

Top Reasons to Join Our Team at TCS Australia

Attractive compensation & rewards

We offer a highly competitive salary package aligned with the Australian market, complemented by performance-based incentives, recognition programs, and comprehensive employee benefits. Your achievements are celebrated, and your contributions truly matter.

Global exposure with local impact

At TCS, you’ll work with leading Australian enterprises across diverse industries while collaborating with our global network of experts. This means access to world‑class practices, transformative technologies, and the chance to shape solutions that have a real impact — locally and globally.

Empowering leadership & supportive environment

Our leadership team is committed to helping you succeed. We encourage initiative, reward innovation, and provide a collaborative environment where your ideas are heard and valued.

Inclusive, collaborative culture

Diversity, inclusion, and respect are central to who we are. At TCS Australia, you’ll join a workplace where collaboration thrives, individuality is valued, and everyone can contribute to meaningful outcomes.

Continuous learning & cutting‑edge innovation

We invest heavily in your development, offering structured learning programs, global certifications, leadership development, and opportunities to work with emerging technologies. You’ll be part of an environment that constantly challenges and expands your capabilities.

A Great Fit for the TCS Culture

We’re looking for people who are:

• Passionate about technology and transformation
• Driven by curiosity, innovation, and continuous learning
• Excited to work in a collaborative, purpose‑driven environment
• Motivated by delivering real impact for clients, communities, and society

Our core values — Integrity, Excellence, Responsibility, Pioneering Spirit, and Unity — shape how we work and how we grow together.

The TCS Community in Australia and Beyond

• Global strength: Over 600,000+ associates in 55+ countries, united by a shared purpose — to innovate and make a difference.
• Local presence: A trusted partner to Australia’s leading enterprises across financial services, government, retail, healthcare, telecom, and more.
• Social impact: Deeply committed to sustainability, digital inclusion, and community engagement initiatives in Australia and around the world.
• Empowered workplace: We foster a culture where diversity, equity, and accessibility are integral to how we operate.

We don’t just imagine a better future — we help build it.

About TCS

Tata Consultancy Services (TCS) is a global leader in IT services, consulting, and business solutions. We have partnered with many of the world’s largest organisations to help them transform their businesses, operating models, and technology ecosystems.

Learn more at www.tcs.com.

Equal Opportunity Employer

TCS is an equal opportunity employer. All qualified applicants will be considered without regard to race, colour, religion, gender, gender identity, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by applicable law.

Note:

Compensation details are accurate as of this posting and may be adjusted in line with Australian laws and market conditions. Applicants may be asked to attend interviews in person or via video conference and present valid identification during the process