Patient Services Supervisor

at; Perth; On-site; AUD 70,000 - 85,000; Full time

Job summary

A healthcare provider in Perth is seeking a Patient Services Supervisor to oversee team operations and ensure exceptional patient care. This role requires strong leadership, knowledge of health privacy legislation, and a commitment to customer service. The ideal candidate will have previous supervisory experience in a hospital setting and relevant qualifications. The position offers a supportive work environment along with salary packaging benefits.

Benefits

Salary packaging benefits

Access to Employee Wellbeing Platform

Convenient access to parking

Discounted staff meals

Qualifications

• Demonstrated capability in a similar hospital‑based patient services role.
• Sound knowledge of health privacy legislation and admission procedures.
• Proven ability to lead a team and manage a busy front‑line environment.
• Commitment to exceptional customer service and patient care.
• Previous experience in a supervisory role within a hospital.

Responsibilities

• Oversee day-to-day operations of the Patient Services team.
• Ensure efficient and accurate patient centred admission services.
• Provide frontline support and maintain data integrity.
• Contribute to a positive patient and consumer experience.
• Support staff performance and service consistency.

Skills

Team coordination

Customer service

Operational problem solving

Interpersonal skills

Communication skills

Attention to detail

Time management

Problem-solving abilities

Hospital information systems

Microsoft Office suite

Education

Certificate II or III in Business or similar

Tools

Hospital patient management systems

Electronic rostering systems

Job description

About the Role

Reporting to the Manager Patient Services, this position oversees the day‑to‑day operations of the Patient Services team to ensure efficient, accurate and patient centred admission services. The role provides frontline support, maintains data integrity, ensures compliance with privacy and health fund requirements, and contributes to a positive patient and consumer experience. This is a hands‑on supervisory position that supports staff performance, workflow management and service consistency.

About You

We are seeking a candidate with demonstrated capability in a similar hospital‑based patient services role, with strengths in team coordination, customer service and operational problem solving.

Demonstrated commitment to upholding and integrating the values of Bethesda Health Care.

Sound knowledge of health privacy legislation and admission procedures.

Proven ability to lead a team and manage a busy front‑line environment.

High‑level interpersonal and communication skills.

Skilled user of hospital information systems and the Microsoft Office suite.

Strong attention to detail, time management, and problem‑solving abilities.

Commitment to exceptional customer service and patient care.

Previous experience in a supervisory role within a hospital or health services environment.

Certificate II or III in Business or similar.

Experience using hospital patient management or electronic rostering systems.

Why Join Us

Supportive, modern workplace environment.

Salary packaging benefits: Up to $15,900 for mortgage, rent or living expenses plus an additional $2,650 for meals and entertainment.

Access to Sonder – Employee Wellbeing Platform and EAP alternative, providing 24/7 personal safety, medical and mental health support.

Convenient access to parking and public transport.

Discounted staff meals.

How to Apply

For further information, contact Trish Barrett, Manager Patient Services, at 9340 6362.

Please note only shortlisted applicants will be contacted. Candidates must have full Australian working rights, a current National Police Clearance and a valid WWC check.

We reserve the right to close applications before the specified closing date.

Your application will include the following questions:

• Which of the following statements best describes your right to work in Australia?