Patient Services Supervisor

at; Adelaide; On-site; AUD 70,000 - 90,000; Full time

Job summary

A leading private pathology service provider in South Australia is seeking a Service Supervisor to oversee the Patient Services department. The role requires strong leadership skills and a commitment to exceptional customer service. The ideal candidate will have experience in a supervisory role within healthcare and a proactive, solution-oriented approach. Attractive perks include paid parental leave, annual service awards, and on-site physiotherapy sessions.

Benefits

Paid Parental Leave

Annual employee service awards

Fully paid onboarding and training program

Free Employee Assistance Program (EAP)

Study leave for approved courses

Free on-site Physiotherapy sessions

Employee Referral Program

Free annual flu vaccinations

Discounted Gym membership

Social events like annual Christmas Party

Qualifications

• Experience in healthcare, customer service, or administrative leadership role supervising staff.
• Proactive, solution-oriented mindset with strong customer service focus.
• Demonstrated commitment to service excellence and alignment with organizational values.

Responsibilities

• Provide leadership for the Patient Services team.
• Oversee workflow management for enquiries and service requests.
• Monitor departmental performance and identify areas for improvement.

Skills

Leadership capabilities

Customer service focus

Communication skills

Organizational skills

Attention to detail

Education

Degree in management or leadership

Tools

Data and document control systems

Job description

We are looking for an enthusiastic and customer-focused individual to supervise our Patient Services department. In this role, you will be responsible for overseeing the daily operations of the department to ensure exceptional support and service is provided to doctors, patients, and clients. You will play a key role in ensuring the consistent delivery of high-quality services across all operational areas, with a strong commitment to efficiency, professionalism, and alignment with our organisational values.

Your key responsibilities will include:

• Provide day-to-day leadership for the Patient Services team, ensuring staff are well supported, appropriately trained, and working to clearly defined expectations.
• Oversee workflow management so that enquiries, referrals, and service requests are handled promptly and with professional care.
• Maintain effective communication channels with clinical and administrative teams to support coordinated service delivery.
• Monitor departmental performance, identifying areas where efficiency, quality, or responsiveness can be strengthened.
• Uphold high standards of customer service, ensuring that patients, doctors, and external clients experience clear guidance, courteous interaction, and reliable assistance.
• Contribute to the development and implementation of policies and procedures that improve operational consistency and compliance.
• Support recruitment, onboarding, and ongoing development of Patient Services staff.
• Respond to escalated concerns or service issues with professionalism and attention to organisational values.
• Prepare routine reports for senior management, summarising service performance, staffing considerations, and operational developments.

To be successful you will have:

• Experience in a healthcare, customer service, or administrative leadership role supervising staff or managing a service-focused team.
• Strong leadership capabilities with the confidence to guide a diverse team.
• A proactive, solution-oriented mindset with a strong customer service focus.
• Excellent communication skills and the capacity to engage professionally with a wide range of stakeholders.
• Strong attention to detail, organisational skills and the ability to work in a dynamic, fast-paced environment.
• High‑level computer literacy and experience managing data and document control systems.
• Demonstrated commitment to service excellence and alignment with our organisational values.
• Ability to promote a culture of accountability, respect, and continuous improvement.

Desirable (but not essential):

• Experience in clinical environments or patient‑facing services and an understanding of medical terminology is advantageous.
• A degree in management or leadership.

About Us

Clinpath Pathology is the leading private pathology service provider in South Australia, focusing on service excellence, reliability and excellent patient service. You will have the opportunity to become a part of an Australian wide medical testing NATA accredited laboratory network, focused on medical leadership and expert advice. We serve our South Australian medical practitioners, specialists, patients, private hospitals, aged care and in‑home pathology collection services to our community.

Clinpath Pathology is a stable, reputable organisation and part of the global Sonic Healthcare Group which provides career progression and opportunities both Australia and Worldwide. In addition, we offer:

• 8‑12 weeks of Paid Parental Leave (eligibility criteria applies)
• Annual employee service awards
• Fully paid onboarding and training program
• Access to free and confidential support and counselling through our Employee Assistance Program (EAP)
• Study leave for approved courses
• Access to eight (8) free on‑site Physiotherapy sessions annually
• Employee Referral Program
• Free annual flu vaccinations
• Discounted Gym and Fitness membership through our Fitness Passport program
• Charitable and social events including annual Christmas Party, Pizza days, morning teas & BBQs

How to Apply

Please click the ‘Apply Now' button to complete the pre‑screening questions and submit your application.

Your application will include the following questions:

• Which of the following statements best describes your right to work in Australia?
• How many years' experience do you have as a Service Supervisor?
• Do you have management experience in the healthcare services industry?
• Have you completed a qualification in management?
• Do you have a current Australian driver's licence?
• What's your expected annual base salary?
• Do you have a current Police Check (National Police Certificate) for employment?