Patient Services Lead - Frontline Operations

at; Perth; On-site; AUD 70,000 - 85,000; Full time

Job summary

A healthcare provider in Perth is seeking a Patient Services Supervisor to oversee team operations and ensure exceptional patient care. This role requires strong leadership, knowledge of health privacy legislation, and a commitment to customer service. The ideal candidate will have previous supervisory experience in a hospital setting and relevant qualifications. The position offers a supportive work environment along with salary packaging benefits.

Benefits

Salary packaging benefits

Access to Employee Wellbeing Platform

Convenient access to parking

Discounted staff meals

Qualifications

• Demonstrated capability in a similar hospital‑based patient services role.
• Sound knowledge of health privacy legislation and admission procedures.
• Proven ability to lead a team and manage a busy front‑line environment.
• Commitment to exceptional customer service and patient care.
• Previous experience in a supervisory role within a hospital.

Responsibilities

• Oversee day-to-day operations of the Patient Services team.
• Ensure efficient and accurate patient centred admission services.
• Provide frontline support and maintain data integrity.
• Contribute to a positive patient and consumer experience.
• Support staff performance and service consistency.

Skills

Team coordination

Customer service

Operational problem solving

Interpersonal skills

Communication skills

Attention to detail

Time management

Problem-solving abilities

Hospital information systems

Microsoft Office suite

Education

Certificate II or III in Business or similar

Tools

Hospital patient management systems

Electronic rostering systems

Job description

A healthcare provider in Perth is seeking a Patient Services Supervisor to oversee team operations and ensure exceptional patient care. This role requires strong leadership, knowledge of health privacy legislation, and a commitment to customer service. The ideal candidate will have previous supervisory experience in a hospital setting and relevant qualifications. The position offers a supportive work environment along with salary packaging benefits.