Patient Services Lead — Elevate Care & Operations

Monash Ivf Group; Adelaide; On-site; AUD 90,000 - 110,000; Full time

Benefits offered by this job

Learning & Development Framework

Employee Assistance Program

Discounts on Repromed fertility and US

Paid Parental Leave - 12 weeks + super

Job summary

Monash IVF Group in Adelaide, SA, is seeking a Patient Services Team Leader to manage reception, medical records, telephony and clinic administration across Dulwich, Mawson Lakes and occasional Darwin locations.

You will lead a multidisciplinary team, drive KPIs, mentor staff, and ensure seamless patient pathways while delivering exceptional care and coordinating with doctors and stakeholders.

Qualifications

• Experience leading a patient services team in healthcare.
• Strong rostering, invoicing and receipting capabilities.
• Proven ability to drive patient-centered care and team engagement.

Responsibilities

• Rostering and timesheet approvals for the team.
• Oversee invoicing, receipting and patient financial communication.
• Foster an inclusive, psychologically safe workplace culture.
• Establish and monitor KPIs with the Patient Services Manager.
• Induction of new staff and succession planning.
• Resolve patient feedback and escalate where needed.
• Drive employee engagement initiatives and wellbeing programs.
• Champion exceptional patient-centred care across touchpoints.
• Support clinic and department growth targets via operational excellence.
• Monitor productivity, staffing requirements and resource use.
• Lead quality improvement projects from operational metrics.
• Coordinate seamless patient pathways.

Skills

Team leadership

Rostering

Invoicing & receipting

Patient services

Communication

Multitasking

Staff development

Tools

Billing software

Job description

Monash IVF Group in Adelaide, SA, is seeking a Patient Services Team Leader to manage reception, medical records, telephony and clinic administration across Dulwich, Mawson Lakes and occasional Darwin locations.

You will lead a multidisciplinary team, drive KPIs, mentor staff, and ensure seamless patient pathways while delivering exceptional care and coordinating with doctors and stakeholders.