Patient Services Coordinator

City Fertility; Gold Coast City; On-site; AUD 48,000 - 58,000; Full time

Job summary

City Fertility is seeking a Patient Services Administrator to be the welcoming first point of contact for patients, guiding them through the journey with empathy and clarity.

You will manage appointments, registrations, and pathway coordination while ensuring accurate fee estimates and Medicare-compliant billing. This role supports documentation, privacy, and ongoing improvement in a busy clinical environment.

Qualifications

• Minimum Year 12 qualification or equivalent.
• At least 12 months experience in office administration or reception; medical administration is advantageous.
• Proficiency in Microsoft Office Suite and ability to learn practice management software; strong organisational skills.

Responsibilities

• Provide exceptional first-point-of-contact service to patients with empathy and professionalism.
• Manage patient appointment scheduling, registration, and pathway coordination for a seamless experience.
• Prepare accurate fee estimates and manage billing in line with Medicare guidelines.
• Handle calls and inbox management with clear, compassionate communication.
• Maintain accurate patient records and data entry with privacy standards.
• Support daily banking, reconciliation, invoicing and debt collection processes.
• Assist with audits, accreditation reporting and compliance activities.
• Maintain welcoming reception and waiting areas for patients and visitors.
• Liaise with clinicians, suppliers and partners to support patient care.
• Contribute to policy reviews and change management initiatives.
• Provide support for donor and surrogacy programs, and consents.

Skills

Communication

Customer service

MS Office

Attention to detail

Prioritization

Education

Year 12 qualification

Tools

Practice management software

Job description

City Fertility is seeking a Patient Services Administrator to be the welcoming first point of contact for patients, guiding them through the journey with empathy and clarity.

You will manage appointments, registrations, and pathway coordination while ensuring accurate fee estimates and Medicare-compliant billing. This role supports documentation, privacy, and ongoing improvement in a busy clinical environment.