Patient Liaison Administrator

Barwon Health; Geelong; On-site; AUD 58,000 - 65,000; Full time

Job summary

A regional health service provider in Geelong is seeking a Patient Liaison Administrator. This role involves delivering exceptional customer service to patients and managing billing for inpatient accounts. Ideal candidates should have strong communication skills and experience in customer service. The position offers a salary range of $58,442.80 to $64,610 plus superannuation and salary packaging benefits.

Benefits

Excellent working conditions

Vibrant staff wellbeing program

Professional development opportunities

Attractive salary packaging benefits

Qualifications

• Proven experience in administration and customer service roles.
• Ability to manage billing functions efficiently.
• Strong communication skills with various stakeholders.

Responsibilities

• Provide outstanding customer service to patients and consumers.
• Perform billing functions for inpatient accounts.
• Liaise effectively with health insurers and other professionals.

Skills

Outstanding customer service

Billing functions for inpatient accounts

Liaising with private health insurers

Internal and external customer communication

Job description

Employment Details

Employment Type - Permanent Full Time; Permanent Part Time
Hours per fortnight - 80
Job Category - Administration - Customer Service
Req Id - 5726

Role Overview

The Patient Liaison Administrator is responsible for providing outstanding customer service to patients and consumers while maximizing private patient revenue. The role includes performing billing functions for inpatient accounts, obtaining required documents, and liaising effectively with private health insurers, compensable insurers, specialist consultants, and internal and external customers.

About Barwon Health

Barwon Health is one of the largest and most comprehensive regional health services in Australia, providing care at all stages of life and circumstance. Services cover primary care, community services, aged care, rehabilitation, mental health, emergency and acute care. Barwon Health serves more than 500,000 people through more than 9,000 staff and volunteers across more than 20 sites.

Facilities

Major sites include University Hospital Geelong, McKellar Centre precinct, Barwon Health North, and residential aged care facilities. Comprehensive mental health, community health and dental services are delivered across the Barwon South West Region, including Torquay and Colac.

Benefits

• Excellent working conditions with a high sense of job satisfaction
• A vibrant staff wellbeing program and access to our 24/7 Employee Assistance Program
• Wide-range of professional development opportunities to enhance your career
• Attractive salary packaging benefits. Living expenses capped at $9,010 and meals and entertainment capped at2,650

Salary and Review

Salary: from $58,442.80 to $64,610 + Super + salary packaging & annual salary review period

Diversity and Inclusion

Barwon Health is an inclusive and welcoming employer, committed to reflecting the diverse communities we serve. We value and celebrate people of all genders, sexual orientations, cultural backgrounds, faiths, abilities, and family structures. We proudly support LGBTIQA+ inclusion and are committed to a safe and inclusive workplace for all.

• We encourage applications from:
  • Aboriginal and/or Torres Strait Islander peoples
  • LGBTIQA+ community members
  • People of all gender identities
  • People with disability
  • Culturally and linguistically diverse communities

Legal Requirements

Prior to commencement, all new employees are required to provide a completed Barwon Health Immunity Status form and have Staff Care clearance. This role requires you to provide evidence of a 2025 influenza vaccination. Please note we do not accept resumes via email.

Contact

Contact person: Vanika Gunjaca
Email: [e-mail]
Phone: [phone]

Application Closing Date

4th December 2025