Patient-Focused Customer Service Representative

Government Of South Australia; Council of the City of Sydney; On-site; AUD 66,000 - 72,000; Full time

Job summary

A government agency in South Australia is seeking a Customer Service Representative to join the Customer Service Centre. The ideal candidate is energetic, friendly, and motivated, providing exceptional service by responding to customer inquiries about ambulance services. Responsibilities include managing customer calls, processing payments, and ensuring accurate data entry. This role offers a supportive work environment with wellness programs and an opportunity to contribute positively to the community.

Benefits

Collaborative work environment

Wellness support programs

Community involvement

Qualifications

• Ability to respond to customer enquiries promptly and professionally.
• Experience in providing customer service in a fast-paced environment.
• Strong problem-solving skills and ability to handle complaints.

Responsibilities

• Deliver exceptional customer service by answering calls and resolving concerns.
• Provide accurate information about ambulance products and services.
• Process payments and manage transport accounts accurately.
• Handle complaints efficiently and ensure follow-up.
• Maintain accurate data entry and records management.
• Contribute to team performance and participate in meetings.

Skills

Energetic and motivated

Customer service experience

Team player

Effective communication

Attention to detail

Job description

A government agency in South Australia is seeking a Customer Service Representative to join the Customer Service Centre. The ideal candidate is energetic, friendly, and motivated, providing exceptional service by responding to customer inquiries about ambulance services. Responsibilities include managing customer calls, processing payments, and ensuring accurate data entry. This role offers a supportive work environment with wellness programs and an opportunity to contribute positively to the community.