Parts Specialist: Customer Service & Growth Perks

O'Reilly Auto Parts; Brighton; On-site; AUD 21,000 - 30,000; Full time

Benefits offered by this job

Competitive wages

Paid time off

Stock Purchase Plan

401k with employer contributions

Medical, dental, & vision insurance

Flexible Spending Account (FSA)

Wellbeing programs

Education assistance

Career growth opportunities

Job summary

O'Reilly Auto Parts is seeking a customer-focused Parts Specialist in Australia. You will greet customers, assist in selecting merchandise, and support professional customers with service and parts recommendations. The role includes cash handling, returns, and resolving customer questions with a friendly approach.

There is emphasis on bilingual capabilities and a commitment to training and high service standards as part of the daily responsibilities and compensation package.

Qualifications

• Ability to quickly match alphanumeric sequences.
• Provide outstanding, friendly and professional customer service.
• Must be able to multitask, handling customers on the phone and in the store at the same time.

Responsibilities

• Greet customers and assist them in selecting merchandise.
• Support managers and installers in serving professional customers as needed.
• Handle cash, checks, and credit card transactions accurately.
• Process exchanges and returns for credit per policy.
• Address and resolve customer complaints in a friendly manner.
• Perform daily store tasks including stocking, pricing, and housekeeping.
• Occasionally drive a delivery vehicle when business needs dictate.

Skills

Customer service

Multitasking

Attention to detail

Job description

O'Reilly Auto Parts is seeking a customer-focused Parts Specialist in Australia. You will greet customers, assist in selecting merchandise, and support professional customers with service and parts recommendations. The role includes cash handling, returns, and resolving customer questions with a friendly approach.

There is emphasis on bilingual capabilities and a commitment to training and high service standards as part of the daily responsibilities and compensation package.