Parts Interpreter: Technical Parts Support & Sales

Oshkosh Corporation, Inc.; Western Australia; On-site; AUD 55,000 - 70,000; Full time

Job summary

JLG, an Oshkosh company, seeks a Parts Interpreter in Australia to assist customers in identifying spare parts and processing parts sales. The role emphasizes mechanical aptitude and strong customer service, with communication across service technicians and sales staff essential for maintaining relationships.

The position involves handling inquiries, preparing quotations, coordinating deliveries, and ensuring accurate freight and order information.

Qualifications

• Ability to effectively communicate – written and verbal.
• Strong literacy and numeracy skills to ensure accuracy with data entry and correspondence.
• Experience with computer systems (ERP experience with SAP or similar).
• Ability to work as an individual and within a team environment.
• Strong organizational skills with exceptional follow through and attention to detail.
• Strong customer service.
• Previous experience and knowledge of spare parts sales and operations.
• Mechanical aptitude.

Responsibilities

• Respond to incoming Parts requests via email and phone (internal/external customers).
• Interpretation of Parts requirements using parts manuals / computer applications.
• Ensure all enquiries are dealt with in a timely and professional manner.
• Process customers quotations and orders, ensuring accuracy.
• Follow up all customer enquiries on supply lead times, shipment methods and backorders.
• Coordinate deliveries and supply from multiple supply locations to deliver in full where possible.
• Proactively keep customers informed of any changes to their order and routinely follow up backorders.
• Following up quotations with customers to further promote sales.
• Ensure freight charges (local and international) are accurate to ensure recovery/margin.
• Provide Proof of Deliveries and escalated freight delays to management as required.
• Raise credit return forms as per JLG policy with required detail/information.
• Process cash sale/walk in customers orders in line with company policies.
• Escalate issues with manuals/OLE to technical services as needed.
• Performing other general duties as required (including store duties and training as necessary)

Skills

Communication skills

Literacy & numeracy

Teamwork

Organizational skills

Customer service

Mechanical aptitude

Tools

SAP

Job description

JLG, an Oshkosh company, seeks a Parts Interpreter in Australia to assist customers in identifying spare parts and processing parts sales. The role emphasizes mechanical aptitude and strong customer service, with communication across service technicians and sales staff essential for maintaining relationships.

The position involves handling inquiries, preparing quotations, coordinating deliveries, and ensuring accurate freight and order information.