Parts Interpreter

Bapcor Limited; Sydney; On-site; AUD 55,000 - 75,000; Full time

Job summary

Burson is hiring a Parts Interpreter for our Wetherill Park team. You will deliver outstanding customer service in a fast-paced environment, handling inbound sales, assisting customers in-store, and processing stock and orders. Prior auto parts exposure and a professional appearance are preferred, with training provided.

Join a dynamic team at a leading Australian trade supplier, with opportunities for growth and ongoing support to build product knowledge and customer service excellence.

Qualifications

• Excellent communication and interpersonal skills.
• Customer service mindset with a friendly, helpful approach.
• Interest or experience in auto parts is preferred.
• Professional appearance suitable for retail environments.
• Strong phone manner and ability to handle inquiries.
• Ability to influence and negotiate with customers.
• Ability to translate technical problems into simple solutions.
• Knowledge of European vehicles is advantageous.

Responsibilities

• Inbound phone and online sales processing.
• In-store customer service and support.
• Order and receipt of incoming stock.
• Process and pick purchase orders.

Skills

Strong communication

Customer service focus

Auto parts knowledge

Professional appearance

Phone etiquette

Negotiation skills

Troubleshooting skills

European vehicle knowledge

Job description

Company Description

Burson are Australia’s preferred Trade Supplier of Parts, Tools, Accessories & Workshop Equipment

Burson are Australia’s preferred Trade Supplier of Parts, Tools, Accessories & Workshop Equipment

Australian Owned & Operated, we have over 220 stores nationwide, over 850 delivery vehicles and availability of over 500,000 parts. With first class knowledge and service, we are your local mechanical parts supplier.

You may not have heard of Bapcor, but you will know our brands.

Our businesses – including Burson, Autobarn, Midas, Truckline, BNT and JAS – are inside cars, on four‑wheel drives and all over trucks.

We are an ASX listed company whose business spans the end‑to‑end aftermarket supply chain covering trade, retail, networks and service.

In joining our team, you’ll be welcomed into a supportive business with more than 900 locations and 5,000 team members across Australia, New Zealand and Thailand.

We are committed to creating a safe, inclusive environment where our people can thrive and do their best work.

We’re also passionate about our delivering for our customers, and living our values of:

• We do the right thing
• We are in it together
• We give a damn
• We get it done

Job Description

We have a great opportunity for a motivated Parts Interpreter to join our experienced and friendly team in Wetherill Park. This role is perfect for someone who thrives on delivering outstanding customer service and enjoys being part of a fast‑paced, hands‑on environment.

You’ll be supporting our loyal customer base and working closely with a knowledgeable team who are passionate about what they do. Whether you bring prior Auto Parts experience or a genuine interest in learning the industry, you’ll hit the ground running with training and support behind you.

Key Responsibilities

• Inbound phone & online sales processing
• In-store customer service
• Order & receipt incoming stock
• Process & pick purchase orders

Qualifications

• Exceptional communication skills
• A customer service champion
• Experience or a passion for auto parts
• Well presented
• Great phone manner
• Ability to influence & negotiate
• Ability to translate technical problems to simple solutions
• Background in European vehicles would be an advantage

Why join Bapcor?

At Bapcor, we focus on what matters most for our customers, team members and the communities we serve. We go the extra mile to get the job done and always live our values.

In Joining Our Team, You Can Access

• Diverse career opportunities within the Bapcor Group
• Discounts across Bapcor products and services, including our Retail and Trade brands
• Industry leading policies to support your work/ life balance (gender neutral parental leave, purchase leave, volunteer leave etc…)
• Paid birthday leave
• Wellbeing support
• Novated leasing and more

We pride ourselves on our inclusive work environment, and encourage applications from people of all ages, cultures, gender identity, abilities and backgrounds, providing a recruitment experience that’s fair, free from bias and accessible. If you need to inquire about reasonable accommodation for the application process, please email [email protected]