Parts and Service Sales Representative

Buffalo Tungsten; Brisbane; On-site; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Competitive remuneration package

Salary sacrifice options

Paid Parental Leave

Employee Assistance Program

Performance-based bonus incentives

Recognition and reward programs

Job summary

Sandvik Mining is seeking a Parts and Service Sales Representative in Brisbane, QLD. The role focuses on driving aftermarket sales across a defined portfolio, including Fire Suppression Systems and Mobile Refuelling Solutions, while building strong customer partnerships and delivering value-added solutions.

You will identify opportunities, manage accounts, and coordinate with Sandvik teams to resolve issues, ensuring safety, quality, and compliance across the sales lifecycle.

Qualifications

• Demonstrated experience in equipment, aftermarket parts, service sales.
• Strong commercial acumen to identify opportunities and communicate customer value.
• Knowledge of maintenance planning and scheduling in mining or industrial sectors.
• Excellent relationship-building, communication and stakeholder management skills.
• Experience using CRM systems and managing sales opportunities through the sales lifecycle.

Responsibilities

• Identify and develop aftermarket sales opportunities within an established customer base.
• Drive growth across parts, service, and other aftermarket offerings for Global Business products.
• Conduct fleet gap analyses to identify opportunities for increased customer value and sales growth.
• Build and maintain strong relationships with customer decision-makers and operational stakeholders.
• Develop tailored service agreements and customised solutions to meet customer requirements.
• Act as the liaison between customers and Sandvik teams to ensure aftermarket issues are resolved efficiently.
• Provide regular updates on customer activity, business opportunities, and sales performance.
• Support new product and service initiatives through customer and market feedback.
• Assist customers in identifying training opportunities and operational improvements.
• Undertake strategic stock planning and forecasting to meet customer demand.
• Achieve agreed sales and business development targets while maintaining exceptional customer satisfaction.
• Champion Sandvik's commitment to safety, quality, and compliance, supporting Zero Harm.

Skills

Aftermarket sales

CRM software

Stakeholder management

Negotiation

Travel readiness

Tools

CRM software

MS Office

Job description

Sandvik Mining | Parts and Service Sales Representative | Brisbane, QLD

Permanent - Full-time

About the Opportunity

We are seeking a motivated and customer-focused Parts and Service Sales Representative. This role is responsible for driving aftermarket sales growth across a defined customer portfolio, supporting Global Business products including Fire Suppression Systems and Mobile Refuelling Solutions.

As the trusted point of contact for customers, you will identify new business opportunities, develop strong relationships with key stakeholders, and deliver value-added solutions that improve equipment performance, reliability, and operational outcomes.

This is an exciting opportunity for an experienced sales professional who enjoys working closely with customers, building long-term partnerships, and contributing to the ongoing success of a global industry leader.

Responsibilities

• Identify and develop aftermarket sales opportunities within an established customer base.
• Drive growth across parts, service, support, and other aftermarket offerings for Global Business products.
• Conduct fleet gap analyses to identify opportunities for increased customer value and sales growth.
• Build and maintain strong relationships with customer decision-makers and operational stakeholders.
• Develop tailored service agreements and customised solutions to meet customer requirements.
• Act as the liaison between customers and Sandvik teams to ensure aftermarket issues are resolved efficiently.
• Provide regular updates on customer activity, business opportunities, and sales performance.
• Support new product and service initiatives through customer and market feedback.
• Assist customers in identifying training opportunities and operational improvements.
• Undertake strategic stock planning and forecasting to meet customer demand.
• Achieve agreed sales and business development targets while maintaining exceptional customer satisfaction.
• Champion Sandvik's commitment to safety, quality, and compliance, supporting our goal of Zero Harm.

About You

To be successful in this role, you will have:

• Demonstrated experience in equipment, aftermarket parts, service sales, or a related technical sales environment.
• Strong commercial acumen with the ability to identify opportunities and communicate customer value propositions.
• Knowledge of maintenance planning and scheduling practices, preferably within mining, heavy equipment, or industrial sectors.
• Excellent relationship‑building, communication, and stakeholder management skills.
• Strong negotiation and influencing abilities with a focus on achieving mutually beneficial outcomes.
• Experience using CRM systems and managing sales opportunities through the sales lifecycle.
• Advanced computer literacy across Microsoft Office and business systems.
• A current Driver's Licence and willingness to travel to customer sites as required (up to 40% of the year).

Desirable:

• Experience includes knowledge of Fire Suppression Systems and their service and installation requirements.

This role may be based in either Lae, Papua New Guinea, or Brisbane, Australia. To be eligible, candidates must have the appropriate right to live and work in the location for which they are applying. As part of our recruitment process, the successful candidate will also be required to complete a pre-employment medical.

What We Offer

• A competitive remuneration package
• Salary sacrifice options and Length of Service Recognition
• Paid Parental Leave and flexible working options
• A comprehensive Employee Assistance Program
• Employee referral programsPerformance-based bonus incentives
• Recognition and reward programs aligned to individual and business performance

Sandvik is proud to be a WORK180 Endorsed Employer for Women, recognising our ongoing commitment to gender equality, inclusive workplace policies, and meaningful support for women at every stage of their careers. We are dedicated to fostering an inclusive and supportive workplace, and we encourage you to explore our policies and employee benefits on the WORK180 website.

In addition, we are honoured to have achieved Silver Status for our Health and Wellbeing Program through the WorkSafe QLD Be Recognised Program, reflecting our ongoing dedication to creating a safe, healthy, and engaging work environment.

Who We Are

Sandvik is a global leading Original Equipment Manufacturer, delivering comprehensive equipment, tools, parts, services, technical and digital solutions tailored to the mining, mineral processing, infrastructure and manufacturing industries. The Sandvik Group has over 41,000 employees across more than 150 countries globally.

Our purpose is to advance the world through engineering by helping customers transition sustainably in mining, rock processing, and component and intelligent manufacturing. We are committed to fostering an inclusive workplace and are proud to be an Equal Opportunity Employer, welcoming applications from people of all backgrounds, including women and Aborig