Partnership Incident & Remediation Lead

TAL; Council of the City of Sydney; Hybrid; AUD 100,000 - 130,000; Full time

Job summary

A leading life insurance company in Australia seeks a Partnership Issues and Incident Manager to oversee complex incidents and regulatory matters affecting multiple partners. The successful candidate will coordinate responses to incidents, manage customer remediations, and engage closely with governance teams. Strong knowledge in financial services and regulatory frameworks is required, alongside project management skills. This full-time position offers a hybrid work model and a focus on partnership success.

Benefits

Employer of Choice for Gender Equality

Diversity and Inclusion Initiatives

Qualifications

• Minimum 5 years experience in Financial Services with knowledge of superannuation and life insurance.
• Deep understanding of APRA and ASIC regulations affecting group life insurance.
• Experience in incident management and regulatory compliance processes.

Responsibilities

• Manage incidents and regulatory issues impacting multiple partners.
• Support Partnership Leadership Team with business reporting and presentations.
• Coordinate project activities to deliver on partnership objectives.

Skills

Incident management

Regulatory compliance

Project coordination

Stakeholder management

Customer remediation

Tools

TRACx

Job description

A leading life insurance company in Australia seeks a Partnership Issues and Incident Manager to oversee complex incidents and regulatory matters affecting multiple partners. The successful candidate will coordinate responses to incidents, manage customer remediations, and engage closely with governance teams. Strong knowledge in financial services and regulatory frameworks is required, alongside project management skills. This full-time position offers a hybrid work model and a focus on partnership success.