Participant Support Specialist - Front Desk & Referrals

Randstad; Sydney; On-site; AUD 110,000 - 120,000; Full time

Benefits offered by this job

Career development

Health & wellbeing programs

Flexible, autonomous work environment

Competitive pay and conditions

Employee assistance programs

Job summary

Parramatta NSW Department of Communities and Justice seeks a Youth Justice Caseworker for the Specialist Support Unit. The role focuses on young people at risk of extreme violence and involves assessment, case management, and collaboration with government and non-government agencies.

The position is temporary full-time, with ongoing training, supervision, and opportunities to develop skills in complex case management and multiagency work within Youth Justice NSW.

Qualifications

• Recognised tertiary qualifications in social work, welfare, psychology, criminology, education or related field.
• A current NSW Working with Children Check clearance for paid employment.
• A valid Driver’s Licence.
• Ability to obtain security clearance.

Responsibilities

• Screening, referral, engagement, assessment, and case management of young people at risk of extreme violence.
• Provide staff consultation, support and training across Youth Justice NSW and external stakeholders.
• Develop and maintain networks with multidisciplinary staff, families and partners to support delivery of services.

Skills

Social work degree

Driver's Licence

Working with Children Check NSW

Security clearance

Complex case management

Education

Diploma or higher in social work/related field

Job description

Youth Justice Caseworker, Specialist Support Unit, Youth Justice

Parramatta NSW Department of Communities and Justice

Posted 4 days ago

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Job Description

Youth Justice Caseworker –

Specialist Support Unit

Youth Justice

Temporary Full-Time up to October 2027

Clerk Grade 6/7 Salary ($110,345 – 120,478 pa), plus employer's contribution to superannuation and annual leave loading

This is a targeted recruitment.

While all applicants are welcome, preference will be given to candidates who meet the established standards of the role and are of Aboriginal and/or Torres Strait islander descent. This is because the Department acknowledges this lived experience contributes a perspective valuable to our work with this community.

Your role

This represents an exciting opportunity to develop skills and knowledge working with young people that pose extreme violence risks. This includes young people at risk of engaging in extreme religious, extreme political, extreme ideological, targeted, hate or grievance‑fueled violence. In addition, the Specialist Support Unit also works with young people that are at risk of large scale or mass violence, public or communal violence, gang violence, and other forms of extreme violence that may impact public safety.

The role requires experience in stakeholder engagement and complex case management of young people both in custody and the community. Ongoing training and supervision will be provided.

What you’ll do

The Specialist Support Unit is responsible for working directly with young people at‑risk of engaging in extreme violence. The role is also responsible for providing staff consultation, support, and training across Youth Justice NSW and relevant external stakeholders within government and non‑government agencies.

The Specialist Support Unit Caseworker is responsible for collaborating in the screening, referral, engagement, assessment, and case management of young people at risk of extreme violence. This includes conducting assessments, as well as contributing to the implementation of case management and intervention plans to address vulnerabilities and risk factors for various forms of extreme violence.

The role requires you to develop and maintain networks and relationships with multidisciplinary staff, key stakeholders, and families in order to support the delivery of effective services.

What we’re looking for

• Recognised tertiary qualifications (diploma or higher) in social work, welfare, psychology, criminology, education or related field or relevant experience.
• A current Driver’s Licence
• Current NSW Working with Children Check clearance for paid employment.
• Ability to obtain security clearance

In addition to meeting the essential requirements, the successful candidate must demonstrate:

• Experience in complex case management with youth.
• Passion and motivation in wanting to help complex young people turn their lives around.
• Strong record keeping skills, adaptability, and motivation to participate in continuous professional development and learning to increase knowledge and evidence‑based practice in regard to working young people at risk of extreme violence.
• The capacity to represent the organisation in an honest, ethical, and professional way.
• The ability to tailor communication to multidisciplinary and multiagency audiences.
• An understanding of customer perspectives and be responsive to their needs.
• Skills in applying computer applications that enable performance of more complex tasks.
• The ability to work independently.

We focus on hiring people who share our commitment and goals of inclusion, collaboration, adaptability, courage and integrity. If you meet the essential requirements and the role resonates with you, we want to hear from you.

What We Offer

We offer a variety of benefits, including:

• A challenging and rewarding career
• Flexible, autonomous work environment
• Competitive pay and conditions
• Training and development opportunities to build and maintain capabilities
• Health & Wellbeing and Employee Assistance Programs.

Applications close Tuesday, 29th September 2026 at 11:59pm AEST.

Inclusion and Diversity lies at the heart of how we recruit

We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.

A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.

Please note that only shortlisted candidates will be contacted and employment in this position is subject to a satisfactory criminal history record check, we thank you for your understanding.

PARRA Group is an Equal Opportunity Employer.

We do work that really matters

Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It’s work that really matters.