Part-Time Receptionist: Welcoming Front Desk Pro

Cushman & Wakefield; Melbourne; On-site; AUD 32,000 - 44,000; Part time

Benefits offered by this job

Salary reviews

Overnight meals

Discounts on stays and dining

Mentor & Buddy program

Global/career growth

Prime Melbourne CBD location

Birthday perks

Take Care community initiatives

Award-winning workplace

Referral bonus

Job summary

Marriott International’s W Melbourne is seeking a part-time Receptionist for overnight front desk duties in Melbourne’s CBD. You will manage overnight operations, guest check-ins/outs, and billing while delivering exceptional guest experiences in a vibrant luxury setting.

The role emphasizes proactive service, adherence to brand standards, and collaboration with a global hospitality network. Training, discounts, and career growth opportunities accompany the position.

Qualifications

• Availability for overnight shifts.
• Previous experience at a hotel front desk is desirable.
• Familiarity with OPERA hotel PMS is advantageous.

Responsibilities

• Work overnight shifts.
• Complete end-of-day tasks including posting charges and night audit backup.
• Process all payment types and vouchers.
• Sell rooms to guests based on availability.
• Operate telephone switchboard and handle wake-up calls.

Skills

Overnight shifts availability

Hotel front desk experience

OPERA PMS experience

Proactive and upbeat demeanor

Guest service excellence

Brand culture adaptation

Tools

OPERA PMS

Job description

What Part Time Receptionist Welcoming Front Desk Position

Why Choose W Melbourne?

• Competitive Market Salary & Annual Reviews : benefit from a competitive salary with a salary review every July
• Complementary Overnight Meals : enjoy freshly prepared chef‑made meals to keep you fueled and feeling your best on overnight shifts
• Exclusive Discounts : generous food & beverages at all Marriott‑managed hotels + global Marriott room discounts + 600+ local retailers discounts – all to treat yourself and your loved ones
• Mentor & Buddy Program : we set you up for success with our onboarding program, monthly check‑in and development planning
• Career Growth : global and interstate opportunities with Marriott International, across nearly 40 distinct brands in 143+ countries
• Prime Melbourne CBD Location : steps from public transport and parking
• Birthday Perks : enjoy your special day with a paid day off
• Community Engagement : join W Melbourne’s Take Care initiatives and make a difference
• Award‑Winning Workplace : third‑consecutive‑year Great Place to Work certified, with celebrated hatted restaurants, bars, and event spaces
• Referral Bonus : bring your friends and work alongside your tribe

About the Hotel – W Melbourne

W Melbourne is the rebel between the streets, sitting in the heart of the Melbourne CBD on the iconic Flinders Lane. The luxury hotel takes its design cues from Australia’s cultural capital and provides the back‑lane entrance keys to what’s New/Next in the city. Extending the laneway culture inside, 294 bold rooms and suites peel back the layers and revel in the city’s history. There are four electric and daring bars and restaurants within the hotel, plus over 800 square metres of ultra‑modern event space. W Melbourne is set to be the place to see and be seen in.

A Glance at What You Will Do

• Work overnight shifts
• Complete end‑of‑day activities including posting charges to accounts, running night audit backup, and roll the date
• Process all payment types, adjustment vouchers, paid‑outs, correction vouchers, and miscellaneous charges
• Sell a room/accommodation to guests without reservations based on availability
• Operate telephone switchboard station, process requests for wake‑up calls, and print/create reports
• Activate or reissue room keys using electronic key machine
• Count bank at end of shift and secure bank. Balance and drop receipts according to Accounting specifications
• Process guest check‑ins/outs using OPERA, verifying identity, securing payment, and assigning rooms
• Respond to questions, concerns, and requests using W service standards
• Review billing discrepancies, post charges, and ensure accurate final accounts with next‑level precision
• Support Marriott Bonvoy enrolments and make guests feel like part of the Marriott International family
• Bring our Whatever/Whenever brand culture to life with every guest interaction

What Sets You Up for Success

• Full Availability for overnight shifts
• Previous experience in hotel front office is highly desirable
• Demonstrated experience with OPERA hotel PMS is advantageous
• A proactive and upbeat demeanor that inspires excellence
• A genuine passion for creating standout guest experiences and consistently going above and beyond
• Keen to take on new challenges and grow within your career
• A balance of professional polish with creative flair, staying true to W’s playful, boundary‑pushing brand

Benefits and Perks

• Competitive Market Salary & Annual Reviews, including salary review every July
• Complementary Overnight Meals
• Exclusive Discounts on food, beverages, room bookings and local retailers
• Mentor & Buddy Program and monthly check‑ins
• Global and interstate career growth opportunities
• Prime Melbourne CBD Location
• Birthday Perks: paid day off
• Community Engagement through Take Care initiatives
• Award‑Winning Workplace certified Great Place to Work
• Referral Bonus

Equal‑Opportunity Statement

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people‑first culture. We are committed to non‑discrimination on any protected basis, such as disability, veteran status, or any other basis covered by applicable law.