Part-Time Op Shop Lead for Animal Welfare

RSPCA ACT Limited; Sydney; On-site; AUD 39,000 - 52,000; Part time

Benefits offered by this job

8 weeks parental leave

Flexible working arrangements

Study leave

Leave for your furry companions

Counselling and mental health services

On-site parking

Exclusive staff discounts

Novated leases

50% off Royal Canin pet food

Free adoption options

Job summary

RSPCA Queensland is seeking an Op Shop Supervisor to lead a community-focused retail team at Paddington. The role emphasizes exceptional customer service, donor engagement, and delivering sales targets in a socially meaningful setting that supports animal welfare across Queensland.

The position requires hands-on leadership, coordinating volunteers, and overseeing stock, merchandising, and POS operations in a busy retail environment. Join a purpose-driven charity that values people and animals.

Qualifications

• Minimum 2 years' experience in a retail environment, including merchandising, stock management, and team supervision.
• Demonstrated ability to deliver exceptional customer service and create positive customer experiences.
• Strong sales capability, including upselling, cross-selling, and achieving sales targets.
• Knowledge of fashion brands, quality goods, and retail merchandising principles.
• Experience supervising, supporting, or coordinating staff and/or volunteers.

Responsibilities

• Deliver exceptional customer service and respond to customer enquiries both in-store and over the phone.
• Support store sales performance through effective selling techniques, including add-on and upselling opportunities.
• Assist with the planning and delivery of sales campaigns, promotions, and special events.
• Maintain high standards of merchandising, stock presentation, and store appearance.
• Build positive relationships with customers, donors, volunteers, and community stakeholders.
• Support and guide volunteers to ensure a positive and rewarding volunteer experience.
• Coordinate volunteer and staff rosters in the absence of the Store Manager.
• Operate point‑of‑sale systems and complete accurate cash handling, till reconciliation, and daily administrative duties.
• Maintain a safe, clean, and welcoming retail environment.
• Promote the broader work and mission of RSPCA Queensland within the local community.
• Monitor store performance and contribute to achieving sales and customer service targets.
• Assist with continuous improvement initiatives that enhance store operations and customer experience.

Skills

Customer service

Team supervision

Retail leadership

Upselling

Merchandising

Stock management

Cash handling

Communication

Organisational skills

Volunteer coordination

Not-for-profit experience

Tools

POS systems

Microsoft Office (Outlook, Teams, Word)

Job description

RSPCA Queensland is seeking an Op Shop Supervisor to lead a community-focused retail team at Paddington. The role emphasizes exceptional customer service, donor engagement, and delivering sales targets in a socially meaningful setting that supports animal welfare across Queensland.

The position requires hands-on leadership, coordinating volunteers, and overseeing stock, merchandising, and POS operations in a busy retail environment. Join a purpose-driven charity that values people and animals.