Owner Relations & Accommodation Portfolio Lead

At Ease Solutions; Noosa Shire; On-site; AUD 70,000 - 90,000; Full time

Job summary

Stay Noosa is a boutique short-term holiday accommodation portfolio management business based on Noosa Parade in Noosa Heads.

The Accommodation Services Manager is the primary interface with property owners, leading the owner relationship end to end, onboarding new properties, agreeing standards, and coordinating with operations to ensure properties are presented, maintained, safety‑compliant and marketed to the agreed standard.

Qualifications

• Relevant qualification at Diploma level or higher in hospitality, accommodation management, business management, tourism, real‑estate services or a related discipline; OR equivalent relevant work experience in lieu of formal qualifications.
• Additional post‑graduate or industry certification in short‑term letting, management rights or hospitality operations is desirable.

Responsibilities

• Act as the primary point of contact for property owners across the Stay Noosa, Noosa Secret Destinations and 71 Hastings portfolios.
• Manage the end‑to‑end onboarding of new properties into the portfolio - property inspections, owner requirements, standards, pricing, house rules and channel presence.
• Set and refresh property standards and communicate property‑specific service requirements to Housekeeping, Maintenance and Front Office.
• Ensure each property meets applicable safety and compliance obligations (smoke alarms, evacuation, pool fencing where relevant, WHS, insurance currency, short‑stay letting compliance) and coordinate remediation with owners.
• Handle owner grievances and escalations - liaising with department heads to resolve issues and communicating outcomes back to owners.
• Close the feedback loop with owners on guest complaints, compliments and suggestions to drive property improvements and enhance the overall guest experience.
• Report portfolio performance and financial metrics to the General Manager and support end‑of‑month owner statement preparation with the Accounts Manager.
• Maintain accurate property, owner and management‑agreement records in the PMS and property‑management systems.
• Contribute to portfolio growth by working with the General Manager on new‑property opportunities and owner acquisition.
• Model professional standards in all owner, guest and team interactions.

Skills

Interpersonal skills

Communication

Owner‑service orientation

PMS / property‑management systems

Organisation / time‑management

Attention to detail

Cross‑functional leadership (influence

Education

Diploma level qualification in hospitality or related

Post-graduate or industry certification (desirable)

Job description

Stay Noosa is a boutique short-term holiday accommodation portfolio management business based on Noosa Parade in Noosa Heads.

The Accommodation Services Manager is the primary interface with property owners, leading the owner relationship end to end, onboarding new properties, agreeing standards, and coordinating with operations to ensure properties are presented, maintained, safety‑compliant and marketed to the agreed standard.