Overnight Front Office Lead - Assistant Night Manager

Holiday Inn; City of Melbourne; On-site; AUD 65,000 - 75,000; Full time

Job summary

A leading hotel brand is seeking an experienced Assistant Front Office Manager in Melbourne. This role involves overseeing front office operations, managing guest relations, and leading a dynamic team. Candidates should have 1-2 years of experience in a similar role and possess strong financial management skills. Enjoy great employee benefits including hotel discounts and career growth opportunities. Join us and contribute to creating memorable experiences for our guests.

Benefits

50% off stays at EVT hotels

Discounted movie tickets

Career growth opportunities

Qualifications

• 1-2 years of experience in Assistant Front Office Manager role or Senior Front Office position.
• Excellent communication skills for effective guest relations.
• Strong leadership abilities to maintain team morale.

Responsibilities

• Oversee and coordinate Front Office operations.
• Manage guest complaints with professionalism.
• Develop staffing strategies and performance evaluations.
• Monitor occupancy rates and revenue goals.

Skills

Leadership and team management

Guest relations

Financial management

Problem-solving

Job description

Overnight Front Office Lead Assistant Night Manager – Victoria

Radisson Flagstaff is part of EVT, and being a part of EVT means believing in changing the game. Why? Because no one wants ordinary. If you're seeking to be part of the kind of wow-factor moments you can help shape, then you've come to the right place.

About EVT:

As market-leading experience creators, we bring to life some of the best-known brands and properties in entertainment, ventures, and travel. Our portfolio includes over 140 entertainment experiences like Event Cinemas and Moonlight Cinemas, 150 award-winning restaurants and bars, and 80+ hotels, including QT, Rydges, Atura, LyLo, Independent Collection by EVT and Thredbo. Our ventures include a ~2.3B property portfolio and hotel management, just to name a few.

About the Role

As an Assistant Front Office Manager, you’ll play a pivotal role in delivering our signature guest experience while supporting the Front Office Manager with the daily operations. You’ll coordinate and oversee the running of the front office in the absence of the FOM with a strong focus on leading the Front Office team. Your responsibilities will include assisting with managing the front-of-house operations, monitoring hotel security, and driving profitability across departments.

Skills and Experience

• 1-2 years of previous experience in an Assistant Front Office Manager role or Senior Front Office position within Hotels and Accommodation.
• Strong leadership and team management skills with the ability to maintain morale and cohesion.
• In-depth knowledge of hotel operations, policies, procedures, and compliance requirements.
• Excellent communication and interpersonal skills for effective guest relations and departmental coordination.
• Proficiency in financial management, including budgeting, expense control, and payroll compliance.
• Advanced problem-solving and crisis management capabilities with a proactive approach.

Key Responsibilities

• Oversee and coordinate Front Office operations to ensure service standards and compliance with hotel policies.
• Manage guest complaints and incidents with tact, urgency, and professionalism, ensuring accurate reporting.
• Develop and implement staffing strategies, including roster management, training, and performance evaluations.
• Monitor and optimise occupancy rates, revenue, and up-selling initiatives to achieve financial targets.
• Ensure safety, security, and Work Health & Safety compliance through regular audits and committee participation.
• Incredible team member discounts from your first day on-the-job.
• 50% off stays at EVT hotels – Rydges, QT, Atura, LyLo and more.
• $2 movie tickets, plus Moonlight, Gold Class, Candy Bar discounts and more.
• Awesome winter and summer savings and discounts at Thredbo.
• Rapid career growth opportunities through our EVT network.
• Local community involvement, volunteering and charitable giving.
• Australia and NZ’s largest and most diverse experiences company

Join the team and become an EVT experience creator, opportunity taker, the ultimate Daymaker. Join and make a positive impact on our people, communities, and environment every day.

When you click apply, you’ll be taken to our secure EVT careers portal (powered by Dayforce). This is our official system for managing applications across the EVT Group. You’ll simply enter your details and answer a few quick screening questions so we can get to know you better.

Is this job a match or a miss?