Orchard - AI Skills Manager

Orchard; Sydney; Hybrid; AUD 120,000 - 180,000; Full time

Benefits offered by this job

Hybrid working from Sydney CBD

Job summary

Orchard is seeking a knowledge engineer to shape a new internal AI skills function. You will translate business requirements into production-ready AI skills, manage the skills library, and build end-to-end workflows across strategy, creative, accounts, and development.

You will work behind the Transformation Lead, collaborating with discipline leads and interfacing with the Enero Group AI community as Orchard sets the standard for the group.

Qualifications

• Genuine fluency with large language models and ability to reason about context windows and prompts.
• Strong systems thinking to design reusable workflows and scalable solutions.
• Experience managing a structured asset repository (GitHub or similar) with version control and reviews.
• Clear, precise writing so others can pick up and use a skill without in-room guidance.

Responsibilities

• Write, test, and iterate AI skills: prompts, workflows, tool configs, and docs to production quality.
• Translate requirements into functional skill specs and validate before release.
• Link skills into end-to-end workflows and optimize for efficiency and reliability.
• Review existing assets to ensure alignment with current processes and needs.
• Maintain and improve knowledge management practices and governance.

Skills

Prompt engineering

Systems thinking

Cross-functional

Technical writing

Business understanding

Tools

GitHub

Python scripting

Job description

Job Description

The role

This is a new kind of role: part knowledge engineer, part workflow builder, part internal product owner. You will sit behind our Transformation Lead operationally, taking requirements from across the business and turning them into production-ready AI skills that the wider team can reach for on every project.

You are not just a prompt engineer. You will understand how the whole system works: how skills connect, how Claude's context window and tool use interact, how to structure knowledge so it can be retrieved reliably. And you will constantly be asking whether what we have is the most efficient way to do it.

You report to the Transformation Lead and work closely with discipline leads across strategy, creative, accounts, and development. You will also interface with the broader Enero Group AI community as Orchard's skill-building capability becomes a reference point for the group.

What you'll do

Skill writing and production

This is the core of the role.

• Write, test, and iterate AI skills: system prompts, workflow logic, tool configurations, and usage documentation, to a high production standard
• Take requirements from the Transformation Lead and discipline leads, translate them into functional skill specs, build the skill, and validate it works as intended before release
• Join existing skills together into coherent, efficient systems: not just individual prompts but end-to-end workflows
• Constantly review what exists and ask: is this the right way to do it? Is this efficient? Does this still reflect how we actually work?
• Iterate based on real-world use, fixing failure modes, tightening outputs, and updating skills when models or agency processes change

Knowledge management and infrastructure

• Own the AI skills library: structure, versioning, naming conventions, metadata, and access, so every skill is findable and usable across the agency
• Manage the skills repository (GitHub or equivalent), including version control, branching, and review processes
• Help build Orchard's organisational memory by documenting how we work, how our knowledge is structured, and where things live, in a form the AI system can actually use
• Run regular audits to retire outdated skills, flag gaps, and maintain quality standards across the library

Quality, testing and performance

• Build and maintain testing frameworks to validate skills before release
• Establish and uphold the release standard: the bar every skill must clear before it goes into use
• Track usage, adoption, and impact across the agency; surface patterns, gaps, and failure modes to the Transformation Lead
• Maintain a structured feedback loop with teams: discovery before building, ongoing input after deployment

Best practice and standards

• Keep pace with advances in prompt engineering, agentic design, and model behaviour, and bring new thinking back to the agency
• Maintain Orchard's internal AI skills best practice guide
• Embed responsible AI principles into every skill: bias checks, output validation, and appropriate human oversight

Qualifications

What you bring

Must have

• Genuine fluency with large language models: you have built, tested, and refined prompts professionally, understand how context windows work, and can reason about why a skill is or isn't performing
• Strong systems thinking: you see how workflows connect, where failure points live, and how to design for reuse and scale rather than one-off use
• Experience managing a structured asset repository (GitHub or similar), where version control, branching, and review processes are second nature
• Clear, precise writing: you can document a skill so that someone who wasn't in the room can pick it up and use it correctly
• Comfort working across technical and non-technical stakeholders, translating between what teams need and what the system can do
• A background at the intersection of technology and business: information systems, digital operations, knowledge management, or a similar discipline where you've had to understand IT systems from a business perspective

Highly valued

• Familiarity with agentic AI frameworks: MCP, tool use, multi-step pipelines, or Claude's agent SDK
• Experience building or maintaining internal knowledge systems, prompt libraries, or documentation platforms
• Basic scripting or automation skills (Python, JavaScript) for testing pipelines and tooling
• Background in a creative, digital, marketing, or production environment where AI tooling was part of the delivery stack
• Exposure to healthcare or pharmaceutical marketing

You are

• Obsessively quality-conscious. You'd rather ship one skill that works perfectly than five that kind of work
• Genuinely curious about AI. You follow developments, test new models, and bring new thinking back to the team
• Comfortable with ambiguity. This function is still being built, and you have real influence over what "good" looks like
• Patient and methodical. You understand that getting teams to actually use something takes as much care as building it

Additional Information

What success looks like in year one

By the end of your first year, you will have:

• A governed, versioned skills library with clear quality standards and an active release process
• 30+ skills in production use, with a measurable adoption rate across delivery teams
• A structured feedback loop producing regular, documented skill improvements
• A testing and quality framework running on every skill before it ships
• A clear, well-documented picture of how Orchard's knowledge is organised, in a form the team and AI system can actually use

What we offer

• A role at the centre of Orchard's transformation agenda, not at the edges
• Direct access to the Transformation Lead, agency ELT, and the Enero Group AI community
• The opportunity to shape a function that doesn't fully exist yet, and leave your fingerprints on how Orchard works for years to come
• Hybrid working from Sydney CBD

Why Orchard?

We offer an awesome, fun working environment full of culture and energy. We leave our egos at the door and past that door is a super cool office space filled with inspiring people and free crumpets.

We pride ourselves on our work, as well as our focus on a healthy work / life balance. We're 100% committed to you, your career at Orchard and your continued professional and personal development. We offer a rich array of internal and external structured training and education courses as well as ongoing individual wellbeing support through our Employee Assistance Program.

Orchard Marketing is part of the Enero Group. As a Group, we proudly acknowledge the traditional custodians of the land on which we operate, the Gadigal People of the Eora Nation. Our Innovate, Level 2, RAP endorsement aims to nurture, develop, encourage, and include Aboriginal and Torres Strait Islander talent, partners, and advisors both in our own agency, and across the broader industry. As such, we encourage peoples of all backgrounds to apply.