Optical Dispenser & Student Mentor

Melbourne Teaching Health Clinics; City of Melbourne; On-site; AUD 65,000 - 85,000; Full time

Job summary

Melbourne Teaching Health Clinics – Carlton VIC is seeking a versatile optical dispensing and reception professional to provide high-quality patient care within a clinical teaching setting. You will dispense optical appliances, support students, and handle reception and administrative duties to ensure a welcoming, efficient service.

You will contribute to patient care by interpreting prescriptions, taking facial measurements, and assisting with frame and lens selection.

Qualifications

• Certificate IV in Optical Dispensing or relevant optical dispensing experience.
• Experience providing front desk customer service and administrative support in a clinical setting.
• Confidence using a patient management database.
• Strong technical knowledge of optical dispensing practices.
• Ability to train students in optical dispensing skills.
• Excellent verbal communication and interpersonal skills.
• Commitment to high-quality patient and customer service.
• Strong attention to detail and ability to manage competing priorities.
• Initiative and practical approach to improving customer service.
• Ability to work independently while contributing within a team.
• Strong computer skills, including MS Office, email and internet-based systems.
• Enthusiasm, flexibility and reliability in day-to-day responsibilities.
• Experience training or mentoring others.
• Experience using an optometry patient management system (Sunix or Optomate).
• Experience in fast-paced eyecare setting.
• Experience operating EFTPOS facilities and banking duties.

Responsibilities

• Interpret prescriptions and dispense optical appliances in accordance with Australian Standards.
• Take facial measurements and fit, adjust and repair optical appliances.
• Assist patients with spectacle frame and ophthalmic lens selection.
• Check completed spectacle orders to confirm they meet the prescription and standards.
• Support and supervise Doctor of Optometry students undertaking optical dispensing activities.
• Provide reception support, including welcoming patients and handling enquiries.
• Maintain accurate patient information and support the practice management system.
• Assist with patient billing, payment processing, and banking activities.
• Monitor stock levels and assist with ordering frames, lenses and consumables.
• Liaise with suppliers and assist with equipment maintenance and repairs.
• Maintain the dispensary, reception and waiting areas appearance.
• Contribute ideas to improve administrative processes and the patient experience.

Skills

Front desk customer service

Administrative support

Excellent communication

Attention to detail

Team player

Education

Certificate IV in Optical Dispensing

Optical dispensing experience

Tools

Optometry patient management systems (Sunix/Optomate)

Microsoft Office

Job description

Melbourne Teaching Health Clinics – Carlton VIC is seeking a versatile optical dispensing and reception professional to provide high-quality patient care within a clinical teaching setting. You will dispense optical appliances, support students, and handle reception and administrative duties to ensure a welcoming, efficient service.

You will contribute to patient care by interpreting prescriptions, taking facial measurements, and assisting with frame and lens selection.