Operations - Regional Manager - Cleaning

Trident Services Australia Pty; City of Brisbane; On-site; AUD 120,000 - 160,000; Full time

Job summary

Trident Services Australia Pty in Brisbane is seeking a Regional Operations Manager – Retail Cleaning to lead a portfolio of shopping-centre and retail sites. You will own service delivery, people development, client relations and safety across multiple sites, with accountability for performance and budget.

You will coach site leaders, build strong client partnerships, monitor KPIs, manage labour and costs, and drive continuous improvement.

Qualifications

• Experience leading multi-site cleaning operations across retail or facilities services.
• Strong client relationship management and KPI-driven delivery.
• WHS knowledge and safety/compliance expertise.
• Ability to travel regularly between sites and lead frontline teams.

Responsibilities

• Lead cleaning operations across multiple retail and shopping centre sites.
• Build relationships with clients, centre management and stakeholders.
• Coach and develop site leaders and front-line teams.
• Monitor contracts, KPIs and service requirements.
• Manage labour, productivity, and operating costs.
• Conduct site visits, inspections and operational reviews.
• Handle escalations and resolve client issues.
• Collaborate with People & Culture, HSEQ, Recruitment, Payroll and Commercial.

Job description

Operations - Regional Manager - Cleaning

Trident Services Australia – Cannon Hill QLD

Regional Operations Manager – Retail Cleaning Are you an experienced operational leader who knows how to get the best out of people, build strong client relationships and deliver consistently high standards across multiple sites? Trident Services Australia is looking for a Regional Operations Manager – Retail Cleaning to take ownership of a portfolio of retail and shopping centre sites across Brisbane.

This is a hands‑on leadership role with real accountability across service delivery, people, clients, safety and commercial performance. You’ll lead and develop our site‑based leaders, work closely with key clients and have the autonomy to identify opportunities, solve problems and continuously improve how we operate. What you’ll be responsible for

You’ll take ownership of the performance of your regional portfolio, including: Leading cleaning operations across multiple retail and shopping centre sites Building strong relationships with clients, centre management and key stakeholders

Leading, coaching and developing Cleaning Supervisors and site‑based teams Ensuring consistently high standards of service delivery, presentation and customer experience Monitoring site performance against contracts, specifications, KPIs and service requirements

Managing labour, productivity, workforce coverage and operational costs Identifying service gaps, operational risks and opportunities for improvement Conducting regular site visits, inspections and operational reviews

Managing escalations and resolving operational and client issues Supporting recruitment, onboarding, workforce planning and employee performance Maintaining strong safety, risk and compliance standards across the portfolio

Working closely with internal teams across People & Culture, HSEQ, Recruitment, Payroll and Commercial What we’re looking for You’ll be an experienced multi‑site operational leader who is comfortable balancing people, clients and commercial outcomes.

Ideally, you’ll bring: Demonstrated experience managing cleaning, soft services, facilities or similar multi‑site service operations Strong knowledge and practical experience within commercial cleaning services

Experience leading large, geographically dispersed frontline workforces Strong people leadership capability, including coaching, performance and attendance management Proven client and stakeholder management skills

Experience managing labour costs, productivity, budgets and operational performance A sound understanding of WHS, risk, incident management and compliance Experience working with contractual requirements, KPIs and service level expectations

Strong problem‑solving, communication and decision‑making skills The confidence to take ownership, make decisions and work autonomously A current Australian driver's licence and the ability to regularly travel between sites

Why join Trident? Trident Services Australia is an Australian‑owned national services provider employing more than 2,000 people across Australia. We partner with some of Australia's leading organisations across retail, commercial, aviation, maritime and public environments, delivering integrated cleaning, security and asset management services.

In this role, you’ll have the opportunity to: Take genuine ownership of an established regional portfolio Work directly with clients and operational leaders

Lead and develop large frontline teams Influence how services are delivered and improved Join a growing national organisation with opportunities to build your career

Our vision is to invest in people and technology to sustainably grow as a valued services partner. Our culture is built on teamwork, respect, accountability and delivering for our customers. If you’re a strong operational leader who enjoys being close to the action and can bring together people, service and commercial performance, we’d love to hear from you.