Operations Manager, Delegated Authority (Child Protection)

Aboriginal & Torres Strait Islander Community Health Service Brisbane; City of Brisbane; On-site; AUD 147,000; Full time

Job summary

A community health organisation in Brisbane is seeking a Senior Operations Manager to lead the implementation of child protection services. The role requires extensive case management experience and strong project management skills. Responsibilities include developing strategies, auditing case management quality, and providing targeted coaching. Applicants should hold a Bachelor's degree or Diploma in a relevant field and possess excellent communication skills. A competitive salary and permanent full-time position are offered.

Benefits

Base salary of $146,688 per annum

12% Super and access to salary packaging

Permanent Full-time position

Work for a leading community-controlled organisation

Qualifications

• Bachelor’s degree in a relevant social services field with at least 4 years case-management experience in family support, child protection, youth support, housing or related field.
• Or Diploma with at least 6 years experience in a similar case-management role.
• Strong data management, analysis, and visualization skills.
• Project management experience and ability to lead change-management initiatives.
• Knowledge of legislative frameworks and ability to manage child harm risks.
• Large-team management experience, including workflow, quality, and cross-branch coordination.
• Excellent communication and stakeholder influencing skills.
• Ability to integrate multiple programs and services to provide wrap-around care for families.
• Creative problem-solving to overcome operational challenges and maximise client impact.

Responsibilities

• Develop strategies and implement projects to ensure teams understand priorities and objectives.
• Lead operational alignment, ensuring each team member knows their responsibilities.
• Audit and score case management quality across teams and develop strategies to improve client impact.
• Develop risk frameworks and review policies and procedures for managing compliance and risk.
• Lead change management plan to improve team safety regarding performance.
• Provide targeted coaching to Managers/Team Leaders.
• Implement and standardise client feedback and wellbeing measurement tools.
• Complete monthly managerial requirements with direct reports.

Job description

Operations Manager, Delegated Authority (Child Protection)

ATSICHS Brisbane is a not-for-profit community owned health and human services organisation delivering on the unique health and wellbeing needs of Aboriginal and Torres Strait Islander people in greater Brisbane and Logan. We pride ourselves on providing health and human services our way – supporting our people and community in our commitment to create a flourishing future and lasting legacy for them and their families. ATSICHS Brisbane is committed to promoting the wellbeing, protection and cultural safety of all children and young people. Our recruitment and screening practices reflect our zero-tolerance approach to child abuse and our dedication to creating culturally secure environments where children feel safe, respected, and empowered.

About The Role

The Operations Manager (Nyanya Munjindei) is a senior role within the Community Services Division, reporting to the General Manager of Community Services. The role leads the branch's ongoing implementation, improvements, and expansion of the Delegated Authority services across Brisbane and Logan, and drives reform and new enhancements to improve child safety and family connection.

Responsibilities

• Develop strategies and implement projects to ensure teams understand ATSICHS DA priorities and program objectives with clearly defined goals.
• Lead operational alignment, ensuring each team member knows their responsibilities and how they contribute to outcomes.
• Audit and score case management quality across teams, identify changing trends, and develop strategies to improve client impact.
• Develop risk frameworks and review associated policies and procedures for managing compliance and risk.
• Lead the change management plan to improve team safety regarding transparent performance, ensuring data communication remains focused on our mission.
• Provide targeted coaching to Managers/Team Leaders, documenting and facilitating through the ATSICHS Collective Coaching App.
• Implement and standardise client feedback and wellbeing measurement tools (Session Rating Scale and Outcome Rating Scale) across the branch.
• Complete monthly managerial requirements with direct reports in the Mobnet system.

Benefits

• Base salary of $146,688 per annum (based on qualifications and experience).
• 12% Super and access to salary packaging.
• Permanent Full-time position.
• Work for a leading Aboriginal and Torres Strait Islander, community‑controlled organisation.

Desired Skills and Experience

• Degree (Bachelor’s) in a relevant social services field with at least 4 years case‑management experience in family support, child protection, youth support, housing or related field.
• Or Diploma with at least 6 years experience in a similar case‑management role.
• Strong data management, analysis, and visualization skills.
• Project management experience and ability to lead change‑management initiatives.
• Knowledge of legislative frameworks and ability to manage child harm risks.
• Large‑team management experience, including workflow, quality, and cross‑branch coordination.
• Excellent communication and stakeholder influencing skills.
• Ability to integrate multiple programs and services to provide wrap‑around care for families.
• Creative problem‑solving to overcome operational challenges and maximise client impact.

Additional Requirements

• National Police Certificate.
• Working with Children’s Card (Blue Card) or eligibility to apply.
• Valid Driver’s Licence.
• Evidence of work rights.
• Regular travel to community work sites.

Apply

If this sounds like you, please submit your application via the recruitment page. Applications will be assessed and interviewed as received. Only successful applicants will be contacted.