Operations Manager – Altona, VIC

TSS Sensitive Freight Pty Ltd; Melbourne; On-site; AUD 120,000 - 160,000; Full time

Benefits offered by this job

Competitive salary

Autonomy in leadership

Supportive management team

National growth opportunity

Career development

Equal opportunity employer

Job summary

TSS Sensitive Freight Pty Ltd is seeking an experienced Operations Manager to lead the Altona depot in Melbourne. The role oversees transport, warehouse, and customer service functions, driving efficiency and strong safety practices.

The ideal candidate brings a hands-on leadership style, a proven ability to develop high-performing teams, and solid knowledge of transport operations and WHS compliance. This is a senior, hands-on management position with autonomy and accountability.

Qualifications

• Experience in Transport, Logistics, Warehousing, or Supply Chain management.
• Proven ability to lead and develop high-performing teams.
• Strong knowledge of transport operations and warehouse management.
• Excellent problem-solving and decision-making skills.
• Experience managing operational KPIs and service performance.
• Excellent communication and interpersonal skills.
• High level of computer literacy, including Microsoft Office.
• Sound understanding of workplace health and safety requirements.

Responsibilities

• Lead and manage all depot operations, including transport, warehousing, and customer service activities.
• Ensure operational efficiency and achievement of service delivery KPIs.
• Manage labour resources, fleet utilisation, and workforce planning.
• Drive a strong safety culture and ensure compliance with WHS requirements.
• Monitor operational performance and identify opportunities for continuous improvement.
• Manage employee performance, coaching, development, and disciplinary processes where required.
• Ensure compliance with company policies, procedures, and legislative requirements.

Skills

People management

Transport operations

Warehouse management

KPI management

Safety compliance

Communication

Problem solving

MS Office

Leadership

CoR knowledge

Education

Certificate IV or Diploma in Logistics, Supply Chain, or Business Management

Job description

At TSS Sensitive Freight, we specialise in the safe handling and delivery of sensitive freight across Australia and New Zealand. Our reputation is built on reliability, customer service, operational excellence, and a commitment to delivering exceptional outcomes for our clients.

Due to continued growth, we are seeking an experienced Operations Manager to lead and oversee our Altona operations.

About the Role

Reporting directly to senior management, the Operations Manager will be responsible for the overall management of the Altona depot, ensuring the efficient day-to-day operation of transport, warehouse, and customer service functions.

This is a hands-on leadership role requiring a strong operational background, excellent people management skills, and the ability to drive performance, safety, and customer satisfaction.

Key Responsibilities

Lead and manage all depot operations, including transport, warehousing, and customer service activities.

Ensure operational efficiency and achievement of service delivery KPIs.

Manage labour resources, fleet utilisation, and workforce planning.

Drive a strong safety culture and ensure compliance with WHS requirements.

Monitor operational performance and identify opportunities for continuous improvement.

Manage employee performance, coaching, development, and disciplinary processes where required.

Ensure compliance with company policies, procedures, and legislative requirements

About You

To be successful in this role, you will possess:

Previous experience in a Transport, Logistics, Warehousing, or Supply Chain management position.

Proven ability to lead and develop high-performing teams.

Strong knowledge of transport operations and warehouse management.

Excellent problem-solving and decision-making skills.

Experience managing operational KPIs and service performance.

Excellent communication and interpersonal skills.

High level of computer literacy, including Microsoft Office.

Sound understanding of workplace health and safety requirements.

Highly Regarded

Experience within the sensitive freight, white-glove delivery, or specialised logistics sector.

Knowledge of Chain of Responsibility (CoR) obligations.

Experience with transport management systems and warehouse management systems.

Certificate IV or Diploma in Logistics, Supply Chain, or Business Management.

What We Offer

Competitive salary package.

Leadership role with autonomy and influence.

Supportive and collaborative management team.

Opportunity to contribute to a growing national business.

Career development opportunities within a growing organisation.

TSS Sensitive Freight is an equal opportunity employer and welcomes applications from all suitably qualified candidates.