OPERATIONS MANAGER

THISBOWL; Sydney; On-site; AUD 120,000 - 160,000; Full time

Benefits offered by this job

Fun, dynamic environment

Competitive pay

Free weekday lunch

Staff discounts

Career advancement

Team events

Job summary

THISBOWL is seeking an Operations Manager to lead and grow our NSW portfolio of restaurants. You will oversee daily operations, coach Area Managers and Restaurant Managers, and collaborate with Head Office to drive sales and operational excellence.

You will champion a consistently on-brand customer experience, build high-performing teams, and model THEBOWL’s values of integrity, positivity, and service orientation. This role is based in New South Wales with on-site responsibilities.

Qualifications

• Experience in managing multi-location restaurant operations.
• Proven ability to drive a consistent, on-brand customer experience across locations.
• Pragmatic leadership with growth mindset.

Responsibilities

• Oversee day-to-day operations of a portfolio of restaurants.
• Coach and develop Area Managers and Restaurant Managers.
• Collaborate with Head Office to drive sales and results.
• Engage in strategic planning and operational improvements.
• Analyze metrics to drive growth in sales and costs.

Skills

Food & restaurant operations

Customer experience

Leadership

Influencing & negotiation

Team motivation & building

Integrity & ethos

Job description

The role

As an Operations Manager, you’ll be responsible for growing the THISBOWL brand across your remit. You’ll lead Area Managers and Restaurant Managers to achieve a healthy balance sheet and support their teams to thrive.

Skills And Experience

You’ll have:

• A passion for food and restaurant operations
• The desire to create a consistently excellent, on-brand customer experience across multiple locations
• Pragmatic leadership skills with the motivation needed to grow with us
• Exceptional influencing, negotiation, and conflict resolution expertise
• The ability to lead, motivate, and build efficient teams in a fast-paced environment
• Characteristics reflective of THISBOWL’s ethos: self-motivated, positivity, service-oriented, flexible, and ethical with a high degree of integrity.

Key responsibilities

You Will Oversee The Day-to-day Operations Of a Portfolio Of Restaurants, Working With Restaurant Team Members (who We Call ‘Mixers’), Restaurant Supervisors, Restaurant Managers, Area Managers, And Head Office In Planning, Directing, And Coordinating Restaurant Operations To Deliver An Exceptional Customer Experience While Managing Financial Performance. You’ll Be Expected To

• Role model and reinforce THISBOWL’s people and culture standards
• Coach and develop Area Managers and Restaurant Managers in their career development
• Work closely with Head Office to help teams to drive sales growth and deliver results
• Be active in strategic planning and restaurant operations
• Draw insights and take action on key metrics (e.g. restaurant sales and costs) to allow for future growth.

Benefits

What you can expect when you’re part of the THISBOWL Fam:

• A fun and dynamic work environment
• Competitive compensation
• Free THISBOWL lunch on weekdays
• Discounts across locations for you and your loved ones
• Training and continuous opportunities for career advancement
• Team parties, sport events and heaps more. We’re always up to something!

Why THISBOWL?

THISBOWL is one of Australia’s fastest-growing food brands, offering fresh, made-to-order salads with an Asian twist. Founded in 2016 in Bondi, we have expanded to over 50 locations across the east coast of Australia (Sydney, Melbourne, Brisbane, the Gold Coast, and the Sunshine Coast). In 2024, we began our global expansion with the opening of our first restaurant in New York City (trading as THISBOWL). Our founding mission – to change the culture of fast food – continues to drive our team of quality-obsessed foodies as we grow.

So why join us? Well, we’re not your average ‘fast food’ brand—we’re all about doing things differently. If you love great food, leading with heart and growing in a team that backs your growth, you’ll fit right in. We’re here to help you thrive, not just work.

The interview process

Here’s what you can expect during our recruitment process:

• Initial pre-screen call with our Recruitment team (20 min)
• 1st round interview – diving deeper into your experience and the scope of the role (30 min)
• In-store trial with one of our existing Operations Managers – getting on the mix with one of our teams (2 hours)
• Final interview – wrap up of your trial and the role (1 hour)
• Reference checks and move to offer.

Operations Manager (AU)

We’re looking for a highly motivated operations pro to lead and grow our New South Wales market as we continue to scale.