Operations Manager

JLL; Sale; On-site; AUD 110,000 - 150,000; Full time

Benefits offered by this job

18 weeks paid maternity leave

Private health insurance discounts

Employee discounts across brands

Novated lease for EVs

Paid volunteer time off

Career opportunities with Australia’s#

Job summary

JLL Australia is seeking an Operations Manager for a dynamic retail asset. You’ll serve as the on-site heartbeat, balancing safety, service delivery and operational efficiency while coordinating with the Centre Manager and a network of contractors.

You will lead risk and compliance programs, oversee procurement and budgets, manage contractor performance, and drive preventive maintenance to keep the asset running at peak performance, with a focus on safety and stakeholder satisfaction.

Qualifications

• Bachelor's degree in facilities management, building, business or related field.
• 3–5 years of facilities/property management experience.
• Strong knowledge of OH&S, environmental and risk management policies.

Responsibilities

• Lead risk and compliance programs including audits and incident reporting.
• Oversee contractor and vendor performance, safety, and on-time delivery.
• Monitor budgets and identify cost-saving opportunities.
• Coordinate planned and preventative maintenance.
• Be the primary on-site contact for retailers and stakeholders.

Skills

Contractor management

Budget management

Risk & compliance

Vendor relationships

Stakeholder communication

Maintenance planning

Safety programs

Building codes & safety

Education

Bachelor's degree in facilities management or related field

Tools

CRAC systems

Chiller systems

Fire protection systems

BMS platforms

Job description

Shaping the future of real estate for a better world

At JLL, we see a Brighter Wayforward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working.

We bring to life a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working. We approach our work in a warmer, more optimistic, and inclusive way.

JLL is a global leader in helping clients envision where people will live, work, play, shop, and eat.

What this opportunity involves:

As an Operations Manager within JLL's Property & Asset Management team, you'll be the heartbeat of daily operations for a dynamic retail asset, serving as the primary on-site contact for clients, retailers, and key stakeholders. This role combines strategic oversight with hands‑on operational excellence, where you'll manage budgets, lead maintenance programs, oversee contractor relationships, and ensure the highest standards of risk and compliance management. At JLL, we are collectively shaping a brighter way — for our clients, ourselves and our fellow employees — and in this role, you'll do exactly that by creating seamless operational experiences that keep the asset running at peak performance. Working closely with the Centre Manager, you'll balance the competing demands of multiple stakeholders while maintaining an unwavering focus on safety, service delivery, and operational efficiency. We embrace more innovative ways of working, and this position offers you the opportunity to bring fresh thinking to traditional facilities challenges while building meaningful relationships across the retail ecosystem.

An overview of the role:

• Lead comprehensive risk and compliance programs, including regular audits, incident reporting procedures, and adherence to OH&S, environmental, and risk management policies across the asset
• Manage contractor performance and vendor relationships, ensuring all service providers operate within safe working methods, house rules, and deliver services on time and within budget
• Oversee procurement processes in alignment with client guidelines and JLL best practices, ensuring value optimization across all vendor engagements
• Monitor and actively manage operational budgets to meet or exceed financial targets, tracking expenditure and identifying cost‑saving opportunities
• Serve as the primary on‑site point of contact for retailers and facilities matters, building strong stakeholder relationships and addressing concerns proactively
• Coordinate planned and preventative maintenance programs alongside reactive maintenance regimes, ensuring asset reliability and minimizing operational disruptions
• Ensure full compliance with Building Code of Australia, Australian Standards, Disability Discrimination Act, and all relevant health and safety legislation
• Prepare comprehensive monthly reports covering incident summaries, budget status, capital expenditure tracking, contract expiry profiles, and compliance regime updates
• Manage minor works projects from inception through completion, coordinating with project teams and ensuring delivery aligns with client expectations

Sounds like you? This is what we are looking for:

• Bachelor's degree in facilities management, building, business, or related field with 3–5 years of experience in facilities management, property management, hospitality, or a related discipline
• Demonstrated experience working in retail property assets or retailer environments, with understanding of the unique operational dynamics of retail spaces
• Strong knowledge of local occupational health and safety requirements, including practical experience implementing safety programs and maintaining compliance
• Proven contractor management experience with ability to oversee multiple vendors, manage performance, and ensure adherence to contractual obligations
• Understanding of technical building systems including CRAC, chiller systems, fire protection, mechanical and electrical systems, and BMS platforms
• Demonstrated capacity to interpret and manage commercial contracts, ensuring compliance and protecting client interests
• Experience managing operational budgets, including forecasting, tracking expenditure, and delivering financial performance objectives
• Track record of implementing process improvements and operational efficiencies within property management or retail environments
• Strong presentation skills with excellent written and verbal communication abilities, coupled with a customer service‑oriented attitude and collaborative mindset

Benefits:

• Great employee discounts off fitness, wellbeing & other renowned brands
• 18 weeks paid maternity leave
• Private Health Insurance Discounts
• Active Social Club
• Employee assistant program
• Novated Lease for EV cars
• Paid time off for volunteer work
• Career Opportunities with Australia's #1 Commercial Real Estate firm
• Premium offices

What you can expect from us:

You’ll join an entrepreneurial, inclusive culture. One where the best inspire the best. Where like‑minded people work naturally together to achieve great things. Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sight and imagine where JLL can take you.

As an organisation, we don’t just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity regardless of race, gender, age, sexual orientation or disability, and that is why, for more than a decade, we continue to rank among the World’s most ethical companies. We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military. We recognise and appreciate the skills acquired in their service careers as vital and transferable to our workforce.