Operations Manager

at; Council of the City of Sydney; On-site; AUD 100,000 - 120,000; Full time

Job summary

A leading Fintech firm in New South Wales seeks an experienced Operations Manager to drive end-to-end operational optimization. This role requires solid experience in operations, analytical skills, and a proven collaborative approach. The position focuses on enhancing customer experience and involves managing quality assurance and improvement initiatives in a fast-paced environment.

Benefits

Free counselling

Home Workspace Allowance

Monthly lunches

Career advancement opportunities

Wellbeing Allowance

Qualifications

• Solid Operations Manager Experience.
• Proven history of collaborative change delivery.
• Experience in process improvement & risk mitigation.

Responsibilities

• Identify operational risks and develop mitigation strategies.
• Drive and implement improvement initiatives across operational teams.
• Manage a small Quality Assurance Team.

Skills

Analytical and problem-solving skills

Strong time & resource management

Collaboration and stakeholder management

Understanding of CRM, telephony, automation & reporting tools

Experience in process improvement & risk mitigation

Self motivation

Experience in fintech and/or lending

Job description

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Lumi is seeking an experienced Operations Manager to report directly to the Head of Operations. You will be the architect of efficiency, owning and driving end-to-end operational optimization across the entire customer journey. This highly autonomous role is perfect for a self-starter thriving in a fast-paced, high-growth environment. You will spearhead critical improvement projects, manage the Quality Assurance team, and partner closely with leaders across Product, Tech, Risk, and Customer Operations to transform our processes.

WHO IS LUMI?

We’re a leading Fintech small business lender fuelling growth by making finance more accessible.

We deliver fast & flexible funding designed to meet the unique needs of Australian businesses. With over $1.5 billion funded since 2018 and backing for 15,000+ small businesses, we're trusted for our speed, high quality service, and tailored approach.

WORKING AT LUMI

We are building a culture where you can grow and make a difference for customers. We are looking for people to join us on this journey who are passionate, curious and great problem-solvers.

We are incredibly proud of our awards, including most recently our Deputy CEO, Anna Hawter, receiving the Finnies’ 2025 Outstanding FinTech Leader of the Year award. We also ranked in the top #3 on the 2024 Australian Financial Review BOSS Best Places to Work Banking, Superannuation and Financial Services list, 2023 Best Workplace Diversity Award by FinTech Australia and the 2022 Empowering Innovation Affie Award. We also ranked #36 among the fastest-growing technology companies in Australia in the 2022 Deloitte Technology Fast 50 Australia.

We foster a workplace where everyone feels a sense of belonging and respect and can reach their full potential. If you need any adjustments for a fair recruitment process, please let us know when applying.

THE ROLE

The Operations Manager will focus on enhancing the efficiency, effectiveness, and overall performance of Lumi’s & customer experience

• Identify operational risks and develop strategies to mitigate them
• Drive, design and implement improvement initiatives across operational teams
• Build and deliver change management plans to determine success of initiatives
• Coordinate cross-functional teams to ensure that improvement initiatives are executed effectively
• Conduct process mapping, maintenance and analysis to support improvement initiatives
• Operational system innovation and improvements
• Manage a small Quality Assurance Team

THIS PERSON IS SOMEONE WITH

• Solid Operations Manager Experience
• Analytical and problem-solving skills with strong time & resource management
• Proven history of successful collaboration and stakeholder management to deliver change
• Strong understanding of CRM, telephony, automation & reporting tools
• Experience in process improvement & risk mitigation
• Self motivation and drive to continuously improve
• Experience in fintech and/or lending is highly favourable

OUR VALUES

• Egos at the door – We own. We don’t judge. We don’t blame. We are open. We are in this together. We are respectful.
• See the customer – We show up. We understand. We anticipate. We do what we say. We genuinely focus on solutions.
• Think lean – We make things simple. We are resourceful. We understand the problem. We think ahead.
• Learn to grow – We are curious. We challenge. We try. We fail forward. We learn. We try again.

PERKS & BENEFITS

• Wellbeing: Free counselling, seasonal activities, Wellbeing Allowance, wellness room, flu shots
• Work Life: Home Workspace Allowance, Purchased Leave, Parental Leave, Parental Flex Leave, Lumi Life Leave for challenging events, breastfeeding/expressing space
• Social & Food: Monthly lunches, regular celebrations, stocked kitchen, beer & kombucha on tap, board games, ping pong, rooftop BBQs
• Rewards & Recognition: Competitive pay, referral bonuses, shout-out recognitions
• Career & Growth: Advancement opportunities, higher education sponsorship, hackathon