Operations Manager

Western Health; City of Melbourne; Hybrid; AUD 90,000 - 120,000; Full time

Job summary

Western Health in Melbourne’s western region seeks an Operations Manager to lead the Division of Aged, General Medicine & Subacute Services. You will oversee acute aged care and subacute wards, drive performance, governance and financial stewardship, reporting to the Divisional Director.

You will empower Nurse Unit Managers and clinicians, support workforce development, and partner with leaders to implement strategic plans that deliver high-quality, patient-centred care across multiple sites.

Qualifications

• Eligible for registration with Australian Health Practitioner Regulation Agency as a registered nurse or allied health professional
• Postgraduate management qualification (preferably Master level)
• Clinical and management experience within a health service
• Ability to lead people and drive improvement
• Strong interpersonal and communication skills
• Fosters a culture of learning and development

Responsibilities

• Lead operational management of acute aged care and subacute services across multiple sites
• Drive service performance through governance, quality improvement and KPI achievement
• Partner with clinical and operational leaders to implement strategic plans and support service growth
• Provide leadership to Nurse Unit Managers and senior clinicians, focusing on workforce capability and engagement
• Oversee budgets, activity monitoring and workforce utilization to ensure financial sustainability

Skills

People leadership

Communication

Collaboration

Strategic planning

Financial management

Education

Master's degree in management

Job description

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Division: Aged General Medical Sub Acute Services

Program: AGMS-Division Performance&Data Officers

Department: AGMS-Division Performance&Data Officers

Enterprise Agreement: Health and Allied Services, Managers and Administr

Job Function: Administration & Leadership

Role Summary:

• Location: Sunshine
• Employment Type: Full time
• Salary Grade 6 + Superannuation + Salary Packaging

About the role:

The Division of Aged, General Medicine & Subacute Services is seeking an enthusiastic and motivated senior leader to join the team as an Operations Manager.

Reporting to the Divisional Director, this rolehas operational oversight of several wards including Acute Aged Care, Geriatric Evaluation Medicine (GEM) and the Dementia Support Unit to facilitate the delivery of Best Care. This role is responsible for effective and efficient leadership, operational, financial and clinical governance for the areas within the portfolio. This will be achieved through effective leadership, efficient management and visible role modelling.

Key responsibilities:

• Lead the operational management of acute aged care and subacute services, ensuring safe, high-quality, patient-centred care across multiple inpatient programs and sites
• Drive service performance through effective leadership, clinical governance, quality improvement initiatives, and achievement of key service and organisational KPIs
• Partner with clinical and operational leaders to develop and implement strategic service plans, support service growth, and deliver organisational priorities
• Provide leadership and support to Nurse Unit Managers and senior clinicians, fostering workforce capability, performance, succession planning, and employee engagement
• Oversee financial performance and sustainability by managing budgets, monitoring activity and workforce utilisation, and implementing strategies to address operational and financial variances

About you:

• Eligible for registration with the Australian Health Practitioner Regulation Agency as a registered nurse or allied health professional
• Relevant postgraduate management qualification, preferably at Master degree level
• Clinical and management experience within a health service
• Ability to manage and lead people
• Ability to consult and collaborate with others and work as an effective member of the team to deliver organisational outcomes
• Demonstrate excellent interpersonal and communication skills
• Foster a culture that values a positive workplace and ongoing learning

About Western Health

Western Health is the leading healthcare provider in Melbourne’s West - one of Australia’s fastest-growing and most culturally and socioeconomically diverse regions.

More than 13,000 employees help deliver a comprehensive range of services across our hospitals, community, correctional, and home-based settings. These services include acute tertiary care, emergency and intensive care, medical and surgical specialties, mental health and wellbeing, subacute care, ambulatory care, primary care, home-based services, and residential aged care.

We are committed to driving innovation and sustainability that improves health outcomes for our community. With specialties spanning oncology, renal care, mental health, women’s health and maternity, chronic disease management, geriatrics, and cardiology, Western Health is recognised for its expertise in managing complex and chronic conditions through integrated, patient-centred care.

We foster a collaborative and inclusive culture where you can make a meaningful impact. We support our staff to keep learning and growing through a diverse range of education programs, partnerships with universities in medical research and professional development opportunities.

Why join us?

Compensation and Benefits

• Competitive salaries, flexible work options, and wellbeing programs.
• Scholarships and grants to support ongoing learning.

Learning and Development

• Access personalised pathways through the Western Health Learning Academy.
• Opportunities for postgraduate study, clinical education, and mentorship.

Community Impact and Inclusion

• Make a difference through compassionate care in a diverse, inclusive workforce.
• Contribute to community wellbeing initiatives and healthcare research.

Organisational Culture and Environment

• Work in a collaborative, innovative team focused on continuous improvement and excellence.

Ready to make an impact?

If you’re passionate about leading high-performing teams, driving service excellence, and improving outcomes for patients and the community, we’d love to hear from you.

Western Health is an equal opportunity employer. We welcome applications from people of all genders, Aboriginal and Torres Strait Islander peoples, people with disability, people from culturally and linguistically diverse backgrounds, and people with lived experience that strengthens their ability to do this work.

Western Health is committed to providing a safe environment for the children and young people who are involved in our services, sites and operations. We follow and abide by all legislative requirements to keep children and young people safe.

All appointments are made subject to a satisfactory Police Record Check, an Immunisation Status Clearance and a Working with Children Check (if applicable).

Western Health is committed to the psychosocial safety of all applicants and employees.

Western Health does not accept unsolicited resumes/applications from recruitment agencies.

Western Health

Western Health acknowledges the Traditional Custodians of the land and pay our respects to Elders past, present and emerging. We celebrate, value and include people of all backgrounds, genders, sexualities, cultures, bodies and abilities.

Closing date: 11:59pm on 8 October 2026.

Enquiries: For further information about this role, contact Kellie Vivekanantham – Divisional Director, on [e-mail] or 0435 184 787.