Operations Leader

Trilogy Care Pty Ltd; City of Melbourne; Hybrid; AUD 180,000 - 260,000; Full time

Benefits offered by this job

Hybrid working arrangements

EAP support for you and your immediate

Job summary

Trilogy Care Pty Ltd in Melbourne is seeking an experienced Senior Leader to shape how we work, scale operations and deliver exceptional outcomes for customers and our people. You will lead large teams, leverage data insights and drive change across the organisation.

This role offers hybrid working arrangements, a forward-thinking leadership team, and opportunities to influence and transform care delivery as technology and AI shape our future.

Qualifications

• Proven experience leading large, complex teams and operations.
• Strong track record of improving performance and customer outcomes.
• Ability to turn data and insights into actionable decisions.
• Demonstrated leadership in change, transformation or continuous improvement.
• Commercial and solutions-focused mindset with curiosity for AI.

Responsibilities

• Provide strategic leadership to drive performance and customer outcomes.
• Scale operations in a fast-growth, highly regulated health and aged care environment.
• Lead continuous improvement initiatives and cross-functional change programs.

Skills

Team leadership

Data-driven decision making

Stakeholder management

Change management

Commercial mindset

AI & automation curiosity

Regulatory environment experience

Performance improvement

Job description

Trilogy Care is one of Australia’s fastest-growing health and aged care organisations, redefining how care is delivered and supporting Australians to live independently at home.

As we continue to grow, we’re looking for an experienced Senior Leader to join our team and help shape the way we work, scale and deliver exceptional outcomes for our customers and our people.

The Opportunity

This is an opportunity for an experienced leader who thrives in a fast-paced, high-growth environment and is passionate about people, performance, customer experience and continuous improvement.

You’ll bring strong business and operational leadership, commercial thinking and a data-driven approach to help improve performance, build high-performing teams and create smarter, more efficient ways of working.

Technology and AI are an important part of our future, and we’re looking for someone who is curious about how emerging technology can transform the way organisations operate.

What you’ll bring

• Proven experience leading large, complex teams and operations
• A strong track record of improving performance and customer outcomes
• The ability to use data and insights to drive decisions and action
• Strong people leadership and stakeholder management skills
• Experience leading change, transformation or continuous improvement
• A commercial and solutions-focused mindset
• Curiosity and openness towards AI, automation and emerging technology
• Experience in a fast-paced or highly regulated environment will be highly regarded

Why Trilogy Care

• Join a rapidly growing organisation with a meaningful purpose
• Make a genuine impact on how we work and grow
• Work alongside a forward-thinking leadership team
• Opportunity to influence and shape the future
• Hybrid working arrangements
• Vibrant team culture and regular social events
• EAP support for you and your immediate family

If you’re an experienced leader who enjoys people, performance, transformation and building better ways of working, we’d love to hear from you.

Please note

To join our team, you’ll need to have full Australian work rights. As part of our standard recruitment process, we’ll also conduct a working rights check, police check and request professional references during onboarding.

We appreciate the interest of recruitment agencies but kindly ask that resumes not be submitted unless a prior agreement is in place. Trilogy Care will not accept responsibility for any fees related to unsolicited resumes.

Your application will include the following questions:

• Which of the following best describes your Australian working rights?
• Are you comfortable with this being a full-time position? (8:30am to 5pm, Monday to Friday)
• What are your salary expectations for this role?

Social & Welfare Services 101-1,000 employees

Trilogy Care empowers older Australians to live independently in the home they love for longer.

Trilogy Care empowers older Australians to live independently in the home they love for longer.